Learning Experience Designer

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics dance cheer swim music childcare and others -- grow and operate efficiently. We are an entrepreneurial-minded rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolinas Top Industry-Driven Technology Companies. Jackrabbit Technologies SaaS solution powers over 7000 clients in 35 countries around the world.

Our culture empowers YOU.

We hire people passionate about what they do provide them with the tools to succeed and then get out of their way! Living our vision mission and values our people are what make Jackrabbit Technologies an awesome place to work. And that awesome place is virtual--all of our employees enjoy the privilege of working remotely. We always have and always will.

What Youll Do

The Learning Experience Designer creates engaging effective learning experiences for Jackrabbit Academy Jackrabbits client education platform. This role is responsible for designing and developing training content that helps clients successfully learn adopt and apply Jackrabbit features and workflows.

You will create client-facing learning experiences including online courses tutorials videos assessments and guided walkthroughs. This role partners closely with Product Support Implementation Client Success and other teams to identify learning opportunities understand product functionality and ensure education content aligns with client needs and business priorities.

Success in this role requires strong instructional design skills clear written communication curiosity about how software works and a passion for helping clients learn and succeed. This person thrives in ambiguity takes initiative and independently drives projects from idea to execution.

Key Responsibilities

Learning Experience Design & Content Development

• Design and develop client-facing courses and learning experiences for Jackrabbit Academy.
• Create instructional content including interactive courses tutorials assessments videos and guided walkthroughs.
• Translate complex product functionality into clear engaging and user-friendly learning experiences.
• Apply instructional design principles and adult learning best practices to improve learner engagement and knowledge retention.
• Ensure learning content aligns with client goals business workflows and product functionality.

Product Learning & Content Accuracy

• Develop and maintain a strong understanding of Jackrabbit functionality workflows and client use cases.
• Test new features and workflows within Jackrabbit environments to validate training accuracy and effectiveness.
• Review product enhancements documentation and application changes to keep learning content current.
• Partner with Product teams to understand upcoming enhancements and evolving functionality.
• Ensure education content remains accurate relevant and aligned with the client experience.

Cross-Functional Collaboration & Continuous Improvement

• Partner with Product Support Implementation Client Success and Education teams to identify learning opportunities and content gaps.
• Gather feedback from stakeholders and learners to improve learning experiences and content effectiveness.
• Contribute to ongoing improvements of learning paths course structure and client education programs.
• Maintain consistency in instructional tone voice formatting and learning standards across Academy content.
• Support the growth and evolution of Jackrabbit Academy as a scalable client education platform.

What youre about.

Required:

• Bachelors degree in Education Instructional Design Communications Learning Technologies Business or related field; or commiserate combined education and applicable experience.
• 3 years of experience creating online learning content client education programs instructional materials or related learning experiences.
• Advanced written communication and instructional design skills.
• Ability to simplify complex concepts for non-technical audiences.
• Experience creating learning content for software technology or digital products.
• Strong attention to detail and commitment to content quality and accuracy.
• Ability to manage multiple projects and priorities in a collaborative environment.
• Proven problem-solving organizational and communication skills.
• Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based).
• Must have reliable high-speed internet access.
• US Citizens or Green Card holders with no special circumstances living in the US.

Preferred:

• Experience with eLearning authoring tools such as Articulate Rise Storyline or similar platforms.
• Experience creating screen recordings tutorial videos or multimedia learning content using tools such as Camtasia.
• Experience working within SaaS software or technology environments.
• Experience designing client-facing training onboarding or adoption-focused learning experiences.
• Familiarity with Learning Management Systems (LMS) and online learning best practices.
  

Core Competencies

1. Customer Focus - Creates learning experiences that help clients build confidence adopt product functionality and achieve desired outcomes.
2. Collaborates - Builds productive partnerships across Product Support Implementation Client Success and Education to improve learning experiences and client outcomes.
3. Communicates Effectively - Creates clear concise and engaging learning content for a variety of audiences and learning styles.
4. Nimble Learning - Quickly learns new product functionality workflows and business concepts and applies that knowledge to learning content and experiences.
5. Plans and Aligns - Manages multiple content initiatives and priorities while aligning work to education strategy and organizational goals.

Success in this role is measured through:

• Quality and effectiveness of Academy learning content
• Learner engagement completion and adoption outcomes
• Accuracy and timeliness of training materials
• Successful support of product adoption and client education goals
• Cross-functional collaboration and stakeholder partnership
• Continuous improvement of learning experiences and Academy content
• Contribution to the growth and effectiveness of Jackrabbit Academy

What you will love about us.

• Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical Dental Vision Flexible Spending HSA and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match access to financial planning.
• We pay you to play rest recharge and balance your life. Paid Time Off Paid Parental Paid Caregiver and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring compensating training evaluating performance or terminating are made fairly and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Required Experience:

Manager