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Learning & Development Specialist (Claims Trainer Customer Service Trainer)
Job Location:
Job Location:
Baltimore, MD - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (2 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture EnterpriseTransformation.
Job Title: Learning & Development Specialist (Claims Trainer / Customer Service Trainer)
Location: Report onsite at least once per month (Canton or Merriweather MD).
Duration: Contract-to-Hire
Position Summary
CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience exceptional presentation and facilitation skills and the ability to effectively train both virtually and in person.
The hiring team is seeking:
Key Responsibilities
Required Qualifications (Both Positions)
Preferred Qualifications Claims Trainer
Preferred Qualifications Customer Service Trainer
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and specialize in professional IT consulting services IT Staffing Business/IT Strategy Business Process Blueprints Enterprise Architecture EnterpriseTransformation.
Job Title: Learning & Development Specialist (Claims Trainer / Customer Service Trainer)
Location: Report onsite at least once per month (Canton or Merriweather MD).
Duration: Contract-to-Hire
Position Summary
CareFirst BCBS is seeking two Learning & Development Specialists to design and deliver engaging training programs for adult learners in a corporate healthcare environment. The ideal candidates will have strong Instructor-Led Training (ILT) experience exceptional presentation and facilitation skills and the ability to effectively train both virtually and in person.
The hiring team is seeking:
- One Learning & Development Specialist with Healthcare Claims Training experience
- One Learning & Development Specialist with Healthcare Customer Service Training experience
Key Responsibilities
- Deliver Instructor-Led Training (ILT) sessions both virtually and in person.
- Facilitate engaging training programs for new hires and existing employees.
- Train adult learners in a corporate environment using effective learning techniques.
- Create an interactive learning environment that promotes participation and knowledge retention.
- Utilize Microsoft Teams and Microsoft Office Suite to conduct virtual training sessions and prepare training materials.
- Assess learner progress and provide coaching feedback and additional support when needed.
- Collaborate with business leaders and subject matter experts to ensure training content aligns with operational goals.
- Maintain training documentation and support continuous improvement of learning programs.
Required Qualifications (Both Positions)
- Experience delivering Instructor-Led Training (ILT) in both virtual and classroom settings.
- Experience training adult learners in a corporate environment.
- Strong presentation communication and facilitation skills.
- Proficiency with Microsoft Teams and Microsoft Office Suite.
- Ability to engage learners and effectively communicate complex information.
Preferred Qualifications Claims Trainer
- Experience training employees on healthcare claims processing.
- Knowledge of medical billing concepts.
- Familiarity with diagnosis and procedure codes (ICD-10 CPT HCPCS).
- Experience with healthcare claims processing workflows.
- Ability to facilitate training classes of approximately 20-30 learners over a 4-6 week training program.
Preferred Qualifications Customer Service Trainer
- Experience training healthcare customer service representatives.
- Healthcare insurance background strongly preferred.
- Knowledge of health insurance products and terminology.
- Claims knowledge is beneficial but not required.
- Experience facilitating training programs lasting 8-10 weeks for classes of approximately 15-25 learners alongside another trainer.
Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Required Experience:
IC
