Learning and Development Consultant

The Learning & Development Consultant leads the learning knowledge management and role-readiness framework for Verra Mobilitys Title & Registration (T&R) operations. The role owns the operational learning lifecycle - from contractor onboarding and role-based training through certification annual recertification knowledge governance and continuous capability development - while ensuring training remains aligned with client requirements state/DMV changes quality expectations and evolving business processes.

This role operates across all T&R processing locations - Sun City AZ; San Antonio TX; St. Pete FL; and Bradenton FL - and partners closely with Operations Product Technology Government Relations Human Resources Quality and subject matter experts. The manager also serves as a learning and change-enablement partner for State Expansion T&R Modernization and DMV/State Modernization initiatives.

Lead the T&R operations learning and development framework establishing consistent standards for role readiness curriculum certification recertification and knowledge management across all processing locations.

Coordinate contractor onboarding and operational training; partner with Human Resources and Operations to support role-specific training for new and existing FTEs while preserving HR ownership of employee onboarding.

Design develop and maintain instructor-led virtual and digital learning using Articulate 360 and other approved authoring tools.

Administer and manage the Learning Management System (LMS) including course setup assignments learner records completion tracking reporting content governance and audit readiness.

Build and manage role-based certification and annual recertification programs including assessments proficiency standards retraining requirements and completion governance by role.

Facilitate formal individual and group training train-the-trainer sessions workshops and targeted retraining based on quality performance process regulatory or client needs.

Own the governance and maintenance of T&R training materials SOPs job aids knowledge articles and learning repositories to ensure content is current controlled and accessible.

Partner with Operations and subject matter experts to develop maintain and communicate client-specific work instructions and process documentation.

Establish learning effectiveness measures and dashboards using completion assessment quality productivity proficiency and operational performance data to identify capability gaps and improve training outcomes.

Partner with site leaders and functional teams to assess learning needs prioritize development plans and translate operational changes into effective learning and communication solutions.

Provide multi-site learning and operational support across Sun City AZ; San Antonio TX; St. Pete FL; and Bradenton FL driving consistency in training knowledge sharing communications and execution.

Lead learning and change-readiness support for State Expansion initiatives including new-state training plans process readiness documentation role impacts communications and implementation support.

Partner on T&R Modernization initiatives by translating new workflows automation AI-enabled capabilities system changes and operating-model changes into role-based learning and adoption plans.

Support DMV and State Modernization efforts including new state platforms regulatory changes electronic processing licensing renewals quality assurance system migrations and other state-specific modernization projects.

Partner with project and operational leaders to assess change impacts define training requirements coordinate readiness milestones and support successful implementation of new processes and technology.

Lead and coordinate T&D Ambassadors site learning champions trainers and subject matter experts through a consistent operating cadence standards tools and development expectations.

Support T&R Town Hall strategy content development preparation coordination and delivery helping connect business priorities modernization progress performance and employee recognition.

Participate in and support employee engagement teams development initiatives recognition programs and communications that strengthen connection and knowledge sharing across T&R.

Promote continuous improvement by incorporating voice of the employee voice of the customer quality findings operational trends and lessons learned into learning programs and process documentation.

Manage multiple learning and operational projects simultaneously establish work plans and priorities track milestones and risks and communicate progress to leadership.

Provide additional learning knowledge change-management and operational support as business needs evolve.

Bachelors degree or equivalent combination of education and relevant work experience.

5 years of progressive experience in learning and development training operations instructional design knowledge management or a related field; experience leading learning programs or cross-functional initiatives preferred.

Proficiency with Articulate 360 authoring tools including development of interactive digital learning assessments and role-based curriculum.

Hands-on experience administering or managing a Learning Management System (LMS) including assignments reporting completion tracking learner records and content governance.

Experience designing and managing certification or annual recertification programs proficiency assessments and targeted retraining.

Experience facilitating formal individual and group training in virtual and in-person environments.

Strong instructional design adult learning facilitation presentation and written communication skills.

Demonstrated ability to create and govern SOPs client work instructions job aids knowledge articles communications and other operational learning content.

Experience using metrics and operational data to evaluate learning effectiveness and identify capability gaps.

Strong project management organization prioritization and stakeholder-management skills in a fast-paced operational environment.

Ability to lead through influence across multiple sites and functions including Operations Product Technology HR Quality Government Relations and subject matter experts.

Proficiency with Microsoft Office SharePoint Teams PowerPoint Excel and collaboration/knowledge-management tools.

Title & Registration automotive fleet DMV regulated operations or high-volume transaction-processing experience strongly preferred.

Experience supporting technology implementations process transformation change management or regulatory modernization preferred.