Lead UX Operations Manager, AI Enablement

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at Target:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Targets Global UX team is a group of design content research and accessibility practitioners and experts with a passion for improving and innovating our digital experiences for Targets guests team members and partners. Here we pride ourselves on designing tangible inspiring and impactful solutions that serve all aspects of our business and being a part of the team means you will play a critical role for Targets digital experience by increasing ease simplicity value and delight for every touchpoint.

About the Role:

As a Lead UX Operations Manager AI Enablement you will help define and operationalize how UX teams design build test govern and scale AI-enabled and agentic experiences across Targets digital ecosystem. This is a hands-on enablement role focused on helping teams adopt new tools workflows and practices with confidence clarity and appropriate governance.

Sitting at the intersection of design technology and operations you will translate emerging capabilities into practical ways of working for UX teams. You will lead programs that build AI fluency guide teams through experimentation and adoption and create the frameworks learning experiences and operating practices needed to scale agentic ways of working responsibly.

You will partner closely with UX Product Engineering Technology and Learning teams to help practitioners understand what is changing apply new capabilities to real work and evolve how teams design and deliver digital experiences.

Responsibilities:

• Lead operational strategy for agentic building within UX defining frameworks workflows and integration models that help teams responsibly design test and scale AI-enabled and agentic experiences.

• Develop operating models for human-and-agent collaboration clarifying where human judgment review intervention escalation accessibility ethics and quality assurance are across the product development lifecycle.

• Lead pilot programs and experimentation efforts that test new agentic workflows capture learnings identify risks and translate successful patterns into reusable practices playbooks and guidance.

• Measure adoption and effectiveness of new tools and workflows using data and feedback to refine enablement strategies and demonstrate impact.

• Partner with L&D teams and UX leadership to deliver AI training programs workshops skill development initiatives and learning resources for UX teams.

About You:

• 7 years of experience in UX operations design program management or with inhouse or agency product design teams

• Ability to navigate high ambiguity with confidence using structured thinking frameworks and facilitation tools to bring clarity and align stakeholders

• Strong technical fluency in AI-enabled product development agentic systems human-in-the-loop workflows and the evolving implications of AI for UX practice product delivery and team operations