Lead Teacher

GENERAL SUMMARY

Sylvan Learning is looking to add Lead Teachers to our growing team in one or more of our locations in the Greater Raleigh Area. Locations include Wake Forest Raleigh Garner & Knightdale. The Lead Teacher is responsible for managing the overall customer experience managing the day-to-day Center operations including scheduling to ensure a consistent quality educational experience for Sylvan customers. He/she also tutors when needed and/or assists tutors as needed. He/she ensures that policies and procedures are executed according to Sylvan standards. The Lead Teacher communicates with Center staff and serves as the principle point of contact for the Director and/or Owner.

BENEFITS AND COMPENSATION

• $16- $18/hour

• 15-30 hours/week

• Medical/Dental/Vision Insurance options available for all employees who consistently work 30 or more hours per week

• Varied Schedule: Time blocks available Mon-Thurs 12-8pm Saturdays 8am-1pm

• Fun yet fast paced work environment

• Rewarding job to help students and families find success

ESSENTIAL JOB FUNCTIONS

• Manages the day-to-day operation of the Center while maintaining high quality personal customer service
• Provide one on one and small group tutoring across a variety of K-12 subjects
• Manages student programs
• Manages instructional schedule
• Effectively communicates with customers via email phone and text
• Manages student parent and teacher expectations
• Establishes and maintains collaborative relationships with teachers educational specialists andother school administrators and parent/teacher organizations through school visits and community partnerships

KNOWLEDGE REQUIRED

• Four year degree preferred
• A minimum of three years of customer service experience
• Experience tutoring and/or teaching preferred
• Experience using Microsoft Office and other standard business applications used by the Centerincluding current social media tools
• Experience using social media (Facebook Twitter etc.) preferred
• Familiarity with instructional technology and tablet computers preferred
• Knowledge of current education trends preferred

SKILLS AND ABILITIES REQUIRED

• Strong customer service interpersonal and communication skills
• Outgoing andpeople-oriented
• Proven ability to effectively use customer serviceto establish andbuild relationships
• Proven sales skills with a strong sense of urgency
• Strong analytical and problem solving skills
• Strong word processing data entry and other administrative skills
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Ability to work collaboratively; Strong team player
• Ability to work a flexible schedule including evenings and some Saturdays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills knowledge and abilitiesrequired.