Lead Scheduling Coordinator

The Lead Scheduling Coordinator serves as a senior operational resource within the regional scheduling team by providing oversight coordination and problem resolution to ensure the timely and successful progression of specialty this remote role the incumbent functions as a key support to the Regional Manager Scheduling by maintaining workflow continuity monitoring referral status providing mentorship guidance and skill development to Scheduling Coordinators and addressing barriers that may delay participant care. Ensures adherence to established procedures and service standards while promoting efficiency and accountability across the regional team. plays a critical role in safeguarding data integrity optimizing operational processes and ensuring that participants receive timely and coordinated specialty care.

Essential Functions and Work Responsibilities

Functional Category:

Performance Process & Quality Management

• Regional Stewardship & Float Support:As the lead coordinator you will help to keep centers balanced and provide virtual float supportstepping in personally to process referrals for centers that are short-staffed or facing high backlogs when needed.
• Complex Problem Solving:Take ownership of stuck or unsolvable orders. You will be the primary specialist tasked with breaking through administrative barriers engaging in professional advocacy with unresponsive provider offices and getting delayed referrals back on track.
• Quality & Audit Leadership:Conduct daily and weekly audits of EPIC Work Queues. You will ensure all specialty orders meet our 7-day aging standards and perform the initial data scrubs and validations that inform regional performance feedback.
• Subject Matter Expertise:Serve as the designated go-to mentor for center coordinators. Whether its a question about a workflow a specific provider or EPIC navigation the team will look to you first for guidance.
• Strategic Partnership:Support the Regional Scheduling Manager in training new hires running CAP data and identifying recurring training gaps. You will also act as the primary backup point of contact for urgent matters during the Managers absence.
• Voicemail Management:Audit regional mailboxes first thing in the morning; forward any messages from 3:00 PM the previous day that remain unaddressed. Re-review at noon to ensure all messages are being handled.
• Workflow Integrity:Monitor EPIC pools and the Outside Scheduling Follow-up WQ. Verify that every referral is actioned within48 hoursof entry.
• Audit & Reporting:Update quality tracking spreadsheets and audit Department Appointment Reports (DAR) to ensure check-in/out protocols are completed.
• Clinical Liaison:Assist staff in escalating orders lacking necessary clinical details to the Medical Director or Clinical Manager as needed.
• Epic Pool In-basket Management:Generate weekly reports for leadership on pool health and unaddressed message aging.
• Any additional tasks provided by Regional Scheduling Manager.

Estimated Percent of time Spent up to 75%

Functional Category:

Escalations Management

• Forward Planning:Perform weekly queue reviews to notify the team of orders due; confirm all referrals for the following week are reviewed and successfully faxed.
• Data & Grievances:Prepare data for Daily CAP meetings and conduct initial reviews of scheduling-related grievances to support leadership in coaching discussions.

Estimated Percent of time Spent up to 25%

Travel

2% to 5%

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or equivalent is required

Work Experience and Qualifications:

• Minimum of 3 years of medical scheduling experience with a proven track record of handling complex specialty referrals and peer leadership.
• Technical Skills: Mastery of EPIC and Microsoft Office for data tracking.
• 1 yr administrative clerical experience and medical administrative experience that includes filing record keeping data entry and providing customer service
• Must have recent medical scheduling experience within the last 1-2 years of employment
• Remote work experience
• Medical Terminology
  
  

PREFERRED

Licensure Certification Registration or Designation

• Current state issued Certified Nursing Assistant (CNA) license and/or Medical Assistant certificate

Work Experience and Qualifications

• Education Using Epic EMR
• Clinic health care experience in a geriatrics setting
• Experience as a Nursing Assistant in home care long-term care daycare or group home

InnovAge is dedicated to empowering seniors to live independently allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE) which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge youll work alongside talented respectful and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race color religion sex sexual orientation gender identity/expression national origin disability protected veteran status pregnancy or any other protected status. Salaries are determined by various factors such as qualifications experience and location and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance short and long-term disability life insurance and AD&D supplemental life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors such as work location experience knowledge skills education certifications training and internal equity. InnovAge offers a comprehensive benefits package which includes medical dental vision 401(k) plan with company match short and long-term disability life insurance supplemental life insurance ADD flexible spending account paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information please visit the Clearinghouse Education and Awareness website:

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe transparent and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment background checks onboarding training or any other employmentrelated purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge please report the activity to or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us and we appreciate your interest in joining InnovAge.