Lead Sales (Full-Time)

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation Collaboration and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons Full-Service Restaurants Personal Shopping Ear Piercing (Girl and Doll) hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

The Opportunity:

The Retail Lead is located at the AG Retail Chicago location and reports directly to the Assistant Department Manager. This position is responsible for assisting the retail sales manager with daily operations including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. 

What Your Impact Will Be: 

• Support the retail sales manager in all business functions including but not limited to merchandise management business analysis and staff development. 

• Execute supervisory duties including floor presentation visual standards coaching and motivating staff monitoring business and stock levels in the department communicating with management maintaining communication and coaching binders preparing staff schedule for ensuring adequate floor coverage motivating team members to meet or exceed sales goals tracking sales performance analyzing results for management and delegating responsibilities to the team to improve work flow and increase staff skills. 

• Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience. 

• Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise. 

Qualifications :

What Were Looking For: 

• Demonstrated ability to work with a broad and diverse work force. 

• A strong customer service background with lead/supervisory experience preferred. 

• Excellent communication (both verbal and written) and organizational skills are essential. 

• Must enjoy children and possess a warm and friendly demeanor. 

• Well-developed computer skills essential; must be a skilled user of Microsoft Excel Outlook and Word. 

• Ability to work a flexible schedule including nights weekends and holidays. 

Additional Information :

How We Work: 
 
American Girl is subsidiary of Mattel a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: 

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. 

• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. 

• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. 

Who We Are: 
 
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel Inc. (NASDAQ:MAT) a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in more than 195 countries in collaboration with the worlds leading retail and ecommerce companies. 

Mattel is recognized as a Great Place to Work and as one of Fast Companys Best Workplaces for Innovators in 2022. 
 
Visit us at is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans military spouses individuals with disabilities and those of all sexual orientations and gender identities. 

Remote Work :

No

Employment Type :

Full-time