Lead Program Support Assistant

Duties are but not limited to:

Lead Duties: Provides leadership for multiple Program Support Assistants within the Audiology and Speech Pathology Service (ASPS) coordinating clerical clinical and administrative operations to support optimal service functioning. Ensures compliance with performance measures reviews scheduling data for accuracy and resolves discrepancies. Compiles and maintains required data for reports supports quality improvement activities and promotes a safe environment. Serves as liaison with referral sources and interdisciplinary teams advises staff on procedures and guidelines prepares reports and recommendations for leadership and ensures seamless workflow across clinical and administrative areas.

Patient Care Liaison: Coordinates clinical and administrative activities for ASPS across four campuses to enhance patient care. Collaborates with internal and external clinics evaluates complex problems gathers information and recommends actions based on established guidelines. Ensures decisions align with quality patient care standards and supports communication between staff patients families and referral sources.

Program Support: Collects tracks and compiles data and statistical information to support ASPS program management. Manages incoming and outgoing telephone communication resolves or triages issues distributes information and monitors schedules and workload to meet performance requirements. Oversees the hearing aid issuance program tracks devices through ROES and supports clinical functions involving hearing speech swallowing and specialized patient populations. Prepares composes reviews and formats official correspondence maintains suspense and filing systems manages retention and disposal of records and completes special data-driven projects for internal and external stakeholders.

Time and Attendance: Serves as alternate timekeeper by maintaining accurate time and attendance records verifying leave documentation identifying and correcting discrepancies and preparing staffing and manpower usage reports.

Procurement Support: Acts as liaison to Acquisition and Material Management to secure equipment services and supplies for multiple campuses. Maintains purchasing records processes supply requests tracks inventory verifies receipt of goods and monitors control-point balances.

Work Schedule: Monday- Friday 7am- 3:30pm 7:30am- 4pm 8am- 4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Lead Program Support Assistant/PD091980
Relocation/Recruitment Incentives: Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 07/20/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: 1.) Coordinates clinical and administrative activities across multiple campuses while serving as a liaison and ensuring efficient communication flow. 2.) Collects analyzes and compiles data using multiple software tools ensuring accuracy through thorough proofreading and automated database entry. 3.) Oversees clerical workflow and maintains precise timekeeping records to support accurate and compliant program operations. 4.) Produces and edits professional correspondence reports and documents using advanced word-processing and printing systems. 5.) Independently prioritizes tasks manages calls distributes mail and supports supply and program functions in a fast-paced environment.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC