Lead Product Design, Design Systems & Experience

The Lead Product Designer Design Systems & Experience Quality is an advanced individual contributor responsible for creating and maintaining the reusable components interaction patterns standards documentation and reference experiences that support Brightspeeds digital products. This role translates approved product and experience strategies into scalable design solutions that improve consistency accessibility implementation quality and delivery efficiency across Brightspeeds digital ecosystem including AI-supported and agent-based experiences.

Key Responsibilities

• Design document and maintain reusable components interaction patterns templates and standards that support consistent and scalable digital experiences across Brightspeed.
• Define component anatomy properties variants states responsive behavior accessibility requirements content guidance and intended usage.
• Maintain high-quality Figma libraries component documentation contribution standards reference designs prototypes and other supporting design-system artifacts.
• Identify gaps duplication inconsistencies and implementation drift across customer experiences and recommend scalable design-system solutions.
• Create practical standards for interaction behavior visual hierarchy responsive design accessibility content presentation and design annotations.
• Design and validate complex components interaction models prototypes and reference flows that require advanced systems thinking and technical collaboration.
• Develop prototypes and reference experiences that demonstrate how approved components and interaction patterns should work together across complex customer journeys.
• Review design work for consistency with Brightspeeds design system accessibility standards responsive requirements and documented interaction patterns.
• Support alignment between Figma components design tokens coded components and front-end documentation in partnership with design and technology teams.
• Develop reusable components interaction patterns behavioral documentation reference prototypes and quality criteria for AI-enabled conversational and agent-based experiences.
• Establish AI experience patterns that clearly communicate when customers are interacting with AI what the system can do what information it uses when customer confirmation is required and how escalation or human handoff occurs.
• Develop reusable patterns for AI feedback confirmation error handling escalation failure states and human handoff to promote consistent accessible and understandable customer experiences.
• Provide craft-focused guidance on design-system usage interaction patterns accessibility AI behavior responsive design and implementation quality.
• Facilitate design-system working sessions and workshops to improve adoption consistency and effective use of shared standards and components.
• Partner with design leadership to help prioritize design-system investments based on customer impact delivery efficiency adoption and business needs while operating within product strategy and priorities established by design and product leadership.
• Lead through specialized expertise and influence across cross-functional teams without direct people-management or performance-management responsibilities.
• May perform other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities duties and skills required.

Qualifications :

Education & Experience

• Bachelors degree in Design User Experience (UX) Human-Computer Interaction (HCI) Human Factors Visual Communication Product Design or a related field or equivalent practical experience.
• Eight or more years of experience in product design interaction design design systems UX/UI design digital product design or a related discipline.
• Demonstrated experience designing building or maintaining scalable design systems reusable components interaction patterns and supporting documentation.
• Practical experience designing or prototyping AI-enabled experiences including AI interaction patterns agent workflows prototypes or reusable design solutions.
• Portfolio demonstrating component architecture reusable interaction patterns accessibility responsive design systems thinking documentation and implementation quality.

Skills & Competencies

• Advanced knowledge of design systems component architecture interaction design responsive design accessibility prototyping and digital experience quality.
• Strong proficiency with Figma and experience creating and maintaining component libraries design-system documentation prototypes and reference designs.
• Understanding of how design tokens coded components and front-end implementation relate to design-system standards and Figma components.
• Understanding of AI-enabled experience considerations including model behavior prompts system instructions tool use data access confidence latency failure states privacy security and human oversight.
• Ability to translate established product and experience strategies into scalable design patterns standards and implementation guidance.
• Strong systems thinking and ability to identify patterns inconsistencies dependencies and opportunities for reuse across complex digital experiences.
• Strong collaboration communication facilitation and influencing skills with the ability to provide specialized design guidance across product design and technology teams.
• Ability to lead through expertise and influence while working within product strategy priorities and design direction established by product and design leadership.
• English proficiency required; bilingual Spanish skills are a plus.

Preferred Qualifications

• Experience in telecommunications broadband utilities subscription services fintech retail service-based eCommerce or similar industries.
• Experience designing customer support self-service checkout account management onboarding recommendation conversational AI or agent-based experiences.
• Experience creating design-system contribution models governance documentation system training component-usage standards or related enablement materials.

Physical Demands & Work Conditions

• Work is primarily performed indoors from a home or company office with regular use of a computer and standard office productivity tools.
• Ability to perform typical office-based activities for extended periods including computer-based design documentation and virtual collaboration.
• Occasional additional hours may be required to support project deadlines business priorities or critical deliverables.

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time