Lead Medical Support Assistant

VA Careers - Medical Support Assistant: Duties include:

• Monitors and makes work assignments and coordinates coverage at all workstations.
• Ensuring proper staffing coverage of all areas of responsibility.
• Conducting ongoing reviews and audits to ensure quality of work.
• Resolves daily workplace issues.
• Maintains efficient workflow found in an interdisciplinary unit.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures distributing and balancing workload.
• Orienting and providing on-the-job training for new and current employees.
• Evaluating training records to ensure all training requirements are met as well as determining training needs of MSAs and AMSAs to provide support across interdisciplinary settings.
• Acting as liaison between MSAs/AMSAs and other staff in order to resolve day to day conflicts.
• Other duties as assigned.

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None
• Education: High School Diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Physical Requirements: See VA Directive and Handbook 5019.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 part II chapter 3 section A paragraph 3j.

• Experience: One year of creditable experience equivalent to the next lower grade (GS-06)

• Knowledge Skills and Abilities (KSAs): In addition to the experience above the candidate must demonstrate the following KSAs:
  • KSA-1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics specialties and/or community.
  • KSA-2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
  • KSA-3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
  • KSA-4. Ability to organize work set priorities and delegate tasks/responsibilities in order to meet deadlines.
  • KSA-5. Ability to provide staff development and training.
  • KSA-6. Ability to manage staffing requirements manage workflow priorities and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.