Lead Lodging Clerk (Supervisory)

Duties and Responsibilities
As a Working Leader you will perform a variety of team lead administrative and customer service duties. Your responsibilities will include but are not limited to:
Team Leadership & Work Coordination

• Work Distribution: Distribute and balance daily workloads among lodging employees to ensure smooth and efficient operations.
• Performance Monitoring: Observe work progress productivity and strict adherence to established quality and safety standards.
• Training & Mentorship: Instruct onboard and train new lodging employees on front desk policies customer service standards and software systems.
• Problem Resolution: Evaluate unresolved employee complaints or operational issues resolving what is possible and escalating complex matters to the second-level supervisor.
• Feedback & Input: Provide valuable input to the supervisor regarding employee performance progress and potential disciplinary problems.

• Reservations & Check-Ins: Receive and confirm lodging reservations via letter telephone email or personal contact. Register guests assign rooms issue keys and escort guests to their rooms as needed.
• Eligibility Verification: Ensure that only authorized patrons use government-sponsored and NAF lodging quarters.
• Financial Transactions: Calculate and post charges to guest accounts balance daily transactions against control records accept payments make change and present clear checkout statements to departing guests.
• Financial Accountability: Prepare and safeguard cash receipts and generate daily cashier activity and consolidated reports.

• System Operations: Utilize property management systems to print backup reports update housekeeping statuses and process Night Audit procedures including nightly credit card machine reconciliation.
• Property Maintenance Coordination: Record and report guest-identified maintenance issues to the appropriate department. Maintain the lost-and-found program.
• Clerical Support: Draft correspondence reports and administrative documents using MS Office software.
• Systems Data Entry: Perform Records Custodian functions enter invoices into the NAF Resale Inventory System (NAFRIS) and assist with completing Consolidated Cost Center Reports daily activity AF Form 1875s and daily 1876s in the Services Agency Information System (SAIS).
• Payroll & Timekeeping: Assist with administrative payroll duties acting as a timekeeper and processing inputs in SETS timesheets.

• Sundry Sales: Maintain stock and sell sundry items to patrons.
• Bar Operations: Clean set up brew and serve beverages at the coffee beer and wine bar during established hours ensuring the area remains clean and compliant with safety guidelines.