Lead IT Technician
Job Location:
Gulf Shores, AL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Lead IT Technician
Position Summary:
The Lead IT Technician is HHGs senior on-site technologist and the most experienced set of technical hands across the estate. This is a hands-on leadership role: you fix the hard problems yourself; you are the first escalation point for everything technical and you own the day-to-day running of HHGs technology while building the in-house function over time. You will work closely with and through HHGs managed services provider (MSP) holding them accountable for their commitments while bringing routine support and project execution in-house. As the team grows you will lead and mentor junior technicians. A core principle guides the work: HHG owns its assets and the accounts that control them and we manage them directly with vendors granted access we can review and revoke. This role suits an experienced technician who is ready to lead is comfortable in a fast loud hospitality environment and takes ownership of uptime standards and getting things genuinely fixed rather than patched.
Key Responsibilities:
- Be the escalation point.Own the hardest technical problems across all sites and resolve issues that stop service payments or the kitchen fast and permanently.
- Set the standard.Define and maintain HHGs technical standards naming configurations and documentation so every site is set up and supported consistently.
- Lead the team as it grows.Mentor and direct junior technicians and help-desk staff set priorities and review work quality.
- Keep service running.Ensure POS terminals kitchen displays receipt printers payment devices and Wi-Fi stay up during operating hours and lead the response when they do not.
- Support staff and managers.Provide patient service-minded help with accounts devices and everyday technology and make sure managers know who to call and trust it gets handled.
- Run identity and device management.Administer Microsoft 365 / Entra ID and lead device management through Apple Business Manager and Microsoft Intune including onboarding and offboarding of restaurant staff.
- Own the device fleet.Standardize the setup deployment maintenance and retirement of computers tablets and peripherals and bring devices consistently under HHG-managed identity.
- Lead network operations.Own the UniFi network estate (gateways switches access points): connectivity Wi-Fi coverage segmentation and consolidation toward a single HHG-controlled account across all sites.
- Protect uptime with power.Maintain the standardized battery-backup (UPS) fleet monitor health and replace units proactively.
- Own infrastructure hygiene.Keep server and network closets clean labeled and documented and oversee cabling and hardware installs to standard.
- Lead restaurant-systems support.Serve as HHGs senior hands-on point-of-sale and kitchen display systems and a key owner during the upcoming POS platform rollout and go-live.
- Drive modernization projects.Plan and execute IT initiatives on-site (device-management rollout network migration power standardization camera and POS projects) with clear milestones and follow-through.
- Manage vendors.Act as HHGs technical point of contact for the MSP internet providers and equipment vendors hold them to committed dates and confirm work is completed correctly.
- Protect HHG ownership.Maintain a living inventory of HHG-owned hardware accounts licenses and warranties and ensure HHG retains ownership and administrative control of its systems.
- Perform other duties as assigned.
Qualifications:
- 5 or more years in IT support field/desktop support or systems administration including experience taking the lead on issues and projects.
- Strong hands-on troubleshooting across Windows and Apple (macOS / iOS / iPadOS) devices printers and peripherals.
- Solid networking knowledge: switches access points Wi-Fi VLANs IP addressing and methodical network troubleshooting.
- Confident administering Microsoft 365 / Entra ID (accounts licensing security basics).
- Proven ability to stay calm organized and decisive under pressure during live service.
- Clear communication with non-technical staff and the ability to coordinate vendors firmly and professionally.
- Reliable transportation a valid drivers license and willingness to travel between sites including occasional out-of-state travel.
- Availability for nights weekends holidays and on-call leadership.
- Authorized to work in the United States.
Preferred Qualifications:
- IT experience in restaurants hospitality retail or another multi-location environment.
- Hands-on experience with point-of-sale and kitchen display systems ideally through an implementation or rollout.
- Experience with UniFi / Ubiquiti networking and with device management (Intune and Apple Business Manager).
- Experience in managing or holding MSPs and vendors accountable.
- Certifications such as CompTIA Security or Network or Microsoft and Apple credentials.
- Experience mentoring or leading other technicians.
Physical Requirements and Working Conditions:
- Work in active restaurant and kitchen environments that can be hot loud and busy.
- Stand walk kneel and work for extended periods during installs and repairs.
- Lift and carry equipment up to approximately 50 pounds (for example battery-backup units and network gear).
- Use ladders and work at heights to service access points cameras and cabling.
Travel between locations by vehicle with occasional out-of-state travel.
Required Experience:
IC
About Company
Zeke's is home to the Gulf's largest charter fleet as well as Zeke's Restaurant, The Port at Zeke's, Dock Store and Dry Storage facilities.
