Lead IT Technician

Job Summary

We are seeking a proactive hands-on Lead IT Technician to manage the day-to-day hardware and end-user support for our 110-employee operation. This role is designed to be boots on the ground ensuring our fleet of delivery trucks showrooms and office staff always have functional technology. The ideal candidate is a problem-solver who enjoys a mix of office-based support and field-based hardware troubleshooting.

Primary Responsibilities

• Fleet & Field Support:Install troubleshoot and maintain tablets and metering hardware in delivery trucks and service vehicles. Make sure tank monitor communications are running smoothly.
• Hardware Deployment:Setup and configuration of laptops tablets and mobile phones for new and existing employees. Ensure gas station equipment is in functioning order. Provide support for those who use credit card machines showroom registers and cameras.
• End-User Support:Act as the first point of contact for IT issues including password resets printer troubleshooting and Office 365 how-to questions.
• Facilities Tech:Assist with the physical installation and maintenance of security cameras Wi-Fi access points and basic network cabling at various company locations.
• Onboarding/Offboarding:Handle the physical collection and distribution of IT assets during employee transitions.
• Documentation:Maintain an accurate inventory of all company hardware assets (tablets laptops phones).
• Marketing Website Maintenance marketing updates/posts and social media management.
• Network Responsible for internet & firewalls cybersecurity cabling infrastructure phones and Wi-Fi.
• Software Implement new software company-wide.
  Maintain updates for all current software including Microsoft 365 Teams/SharePoint management Adobe PandaDocs and Fleetio.

Qualifications

• Experience:3-5 years in an IT technical support or field service role.
• Technical Skills:* Familiarity with Windows 10/11 and Microsoft 365.
  • Basic understanding of networking (cabling Wi-Fi connectivity).
  • Experience with mobile device hardware (iOS/Android/Rugged Tablets).
• Physical Requirements:Ability to climb into truck cabs for hardware installs and use a ladder for camera/AP maintenance.
• Other:Must have a valid drivers license and a clean driving record. API and PowerApps experience a plus.

Disclaimer & Approvals:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Palmetto Propane Fuels and Ice is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other legally protected status.

Required Experience:

Manager