Lead IT Applications- Training
Phoenix, NM - USA
Job Summary
Primary City/State:
Deer Valley - 2502 W Utopia Rd Phoenix AZ 85027Category:
IT Systems AdministrationShift:
DayDepartment:
IT Applications and InformaticsHybrid must reside in Arizona
Monday-Friday 8:00am-5:00pm
Must be Epic Certified
Great care starts with great people. (Like you.)
At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
The IT Application Lead will mentor assigned team members assist with the development of professional growth plans and educate others on best practices. This role will be responsible to assist with the oversight of team deliverables escalations and engagement. The IT Application Lead is responsible to understand and conform to HonorHealths project and change management methodologies and is responsible for leading high complexity projects leveraging this addition this position requires an on-call rotation facilitating off hour work functions in support of incidents demands upgrades patches and project task fulfillment.
- Job Duties:
Responsible for leading coaching and mentoring department personnel.
Ability to troubleshoot high complexity end-user issues workflow problems and enhancement requests for departmental users associated medical staff key stakeholders management and leadership.
Contributes to technical and workflow root cause analysis.
Provides support for departmental users associated medical staff key stakeholders management and leadership to resolve end user issues workflow problems enhancement requests and provide direction on fixes to known issues.
Identifies and coordinates enterprise workflow improvement opportunities and leads in analysis and implementation.
Evaluates how future technology solutions and methodologies affect current and future business practices. Researches (proactively) for opportunities to leverage technology in the business.
Collects information regarding potential system enhancements and investigates preferred choices from the application business partners. - Teamwork Collaboration Professionalism and Leadership:
Promotes accountability amongst team members and has responsibility for ensuring team goals are achieved.
Demonstrates excellent interpersonal organizational and communication skills.
Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method. Acts as liaison between work teams and departments.
Develops and maintains effective working relationships across HonorHealth and with vendor applications support personnel.
Facilitates coordinates and prepares recommendations and presentations for key stakeholder review and/or approval.
Must be willing and able to travel to any/all HonorHealth and affiliated sites - Project Management:
Leads complex technical and workflow root cause analysis project implementations and external workgroups.
Presents action plans regarding system implementation and support to appropriate stakeholders.
Acts as an advisor for the change management project management and documentation policies and standards established by the Information Technology Department and Project Management Office for maintenance requests and new initiatives. Leads high complexity projects as assigned.
Facilitates work groups to successfully drive outcomes that deliver best practice optimal workflows with high adoption effective utilization of standard platforms and network standardization.
Understands and utilizes the IT Project Management toolset for the successful completion of initiatives. - Change Control:
Understands and follows established change control procedures for testing documenting and communicating system changes.
Defines develops and ensures compliance with the change control and documentation policies and standards.
Complies with HonorHealth policies and procedures in addition to the Mission Vision and Values. - Performs other duties as assigned.
- Bachelors or 4 years work related experience Degree in Healthcare Business Information Systems (IS) Computer Science or related field Required
- Masters Degree in Healthcare Business Information Systems (IS) Computer Science or related field Preferred
- 5 years inhealthcare consulting or IT related experience that demonstrates an advanced understanding of the standard tools workflow processes and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business clinical or financial systems. Required
- Other Leadership experience in a lead supervisor or manager role. Preferred
- 8 years of healthcare consulting or IT related experience that demonstrates an advanced understanding of the standard tools workflow processes and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business clinical or financial systems. Preferred
- Certification for assigned application should be obtained within designated timeframe per policy. Required
- Epic Certification - Certificate Training and/or certification in assigned application. Certification or licensure for clinical revenue cycle or business unit that primary application supports. Epic certification as applicable for assigned team. Preferred
Were all in for your career.
About Company
HonorHealth is a nonprofit health system with 9 hospitals, and hundreds of primary, specialty and urgent care clinics in the Phoenix metro area. Learn more at