Lead Executive InterpreterExecutive Support Manager

About Snail Games USA

Snail Games USA is a global developer and publisher of interactive entertainment. Our executives teams partners and business activities span the United States China and other international markets. Clear communication timely execution and culturally accurate interpretation are essential to our daily operations.

Snail Games USA is seeking a Lead Executive Interpreter and Executive Support Manager to serve as the principal Mandarin/English interpreter and executive support partner to the Companys Founder and Chief Executive Officer. The CEO is closely involved in detailed hands-on business operations and relies on timely precise communication with English speaking executives employees professional advisers partners and other stakeholders.

Professional interpretation and translation excellence is the foundation of this position. The successful candidate must be able to interpret complex executive discussions seamlessly and translate contracts emails reports presentations and other business documents accurately preserving meaning tone context and cultural nuance.

The position also provides intensive executive and secretarial support. The Manager will organize the CEOs schedules and meetings coordinate with multiple departments prepare information for his review document decisions track assignments and ensure that follow up is completed. The role requires understanding the purpose behind each communication and helping convert executive direction into organized action rather than translating words alone.

In addition this position leads the existing interpreter and executive support team. The Manager will coordinate team priorities allocate work maintain interpretation and translation quality ensure dependable executive coverage and improve the workflows surrounding the CEO. The ideal candidate combines professional interpreter training with executive judgment operational discipline discretion and demonstrated experience leading people and concurrent workstreams.

• Serve as the CEOs principal Mandarin English interpreter during executive meetings private discussions conference calls interviews negotiations presentations and daily operational work.

• Deliver consecutive and when appropriate simultaneous interpretation with accuracy fluency appropriate tone and minimal disruption to the business discussion.

• Translate and prepare contracts emails reports presentations policies correspondence meeting materials and other business documents for executive review.

• Accurately convey specialized business legal financial technical gaming and operational concepts while preserving intent context and cultural nuance.

• Review and edit translations prepared by other team members to ensure accuracy consistency terminology control and professional quality.

• Maintain bilingual terminology reference materials and document standards for recurring business subjects and executive communications.

• Identify ambiguity missing context or potential misunderstanding and obtain clarification before information is presented as final.

• Maintain strict confidentiality regarding executive discussions contracts personnel matters strategy and other sensitive information.

• Manage and coordinate the CEOs business calendar meetings priorities and rapidly changing daily schedule.

• Communicate with departments and participants to arrange meetings confirm objectives and attendance and ensure that necessary materials are prepared in advance.

• Prepare agendas briefing materials summaries presentations correspondence and background information for executive review.

• Attend meetings as interpreter and executive support partner record decisions and assignments and circulate accurate follow up when requested.

• Track action items deadlines commitments and requests across multiple departments and ensure that responsible parties provide timely updates.

• Anticipate information scheduling document and coordination needs arising from the CEOs hands-on involvement in the business.

• Coordinate domestic and international travel executive visits board activities company events and related logistics when required.

• Support special projects research operational initiatives and time sensitive priorities assigned by the CEO or executive leadership.

• Lead and coordinate the three person interpreter and executive support team serving the CEO.

• Set daily priorities assign translation and support work manage workloads and maintain clear ownership of every active request.

• Ensure continuous and appropriate executive coverage for meetings documents communications travel and urgent matters.

• Establish and maintain standards for interpretation quality written translation document preparation confidentiality responsiveness and follow through.

• Review team output provide constructive feedback coach team members and support continued professional development.

• Create cross training and backup procedures so that critical work continues without interruption when a team member is unavailable.

• Maintain an organized system for incoming requests priorities deadlines meeting follow ups and completed work.

• Identify bottlenecks and improve workflows so that information and decisions move efficiently between the CEO and the organization.

• Serve as a trusted communication bridge between the CEO and English speaking executives departments advisers partners vendors and other stakeholders.

• Coordinate closely with Human Resources Legal Finance Operations Publishing Development and other teams on executive priorities.

• Facilitate communication with international offices and visitors and help resolve cultural or contextual misunderstandings before they affect execution.

• Support localization and bilingual communication for gaming technology entertainment and digital media matters when relevant to executive priorities.

• Perform additional executive support interpretation translation and special project duties as business needs require.

• Professional fluency in Mandarin Chinese and English with exceptional spoken and written command of both languages.

• Demonstrated professional experience interpreting complex executive or business discussions and translating high consequence business documents.

• Ability to interpret accurately in real time while preserving meaning tone intent confidentiality and cultural nuance.

• Experience supporting a founder chief executive officer C level executive or similarly senior and highly involved business leader.

• Experience leading coordinating mentoring or managing an interpreter administrative executive support or comparable service team.

• Proven ability to manage several simultaneous workflows establish priorities delegate work and ensure reliable follow through.

• Exceptional discretion judgment emotional intelligence attention to detail and composure under pressure.

• Strong business writing meeting preparation document organization research and executive communication skills.

• Proficiency with Microsoft Office Google Workspace virtual meeting platforms and modern collaboration tools.

• Valid drivers license reliable transportation and valid passport or the ability to obtain and maintain one.

• Legal authorization to work in the United States at the time of application.

• Graduate level training in conference interpretation translation or a closely related discipline. Training from the Middlebury Institute of International Studies at Monterey or a comparably rigorous professional program is strongly preferred.

• At least five years of progressively responsible experience in professional interpretation translation executive support executive operations or a closely related field.

• Experience interpreting for senior executives in negotiations board or investor discussions legal or contractual reviews operational meetings or international business settings.

• Experience reviewing the work of other interpreters or translators and maintaining shared terminology and quality standards.

• Experience in gaming entertainment technology digital media or international business.

• Full time on site work in Beverly Hills California.

• Flexibility to occasionally work outside standard business hours to support urgent executive needs international teams travel schedules and time zone differences.

• Willingness and ability to travel domestically and internationally when business needs require.

• Ability to work closely and intensively with a hands-on executive while remaining composed organized accurate and responsive.

Success means that the CEO can communicate and operate across languages without friction; that meetings documents decisions and follow up are handled accurately and on time; and that the interpreter and executive support team works as one coordinated unit. The Manager must be trusted not only to translate what is said but also to understand the business purpose protect sensitive information organize execution and make sure that important matters do not fall through the cracks.

Salary Range: $80000 to $110000 annually commensurate with experience and qualifications.

• Health Insurance: Comprehensive medical dental and vision coverage.

• Retirement: 401(k) with company contributions.

• Paid Time Off: PTO sick leave and paid holidays.

• Professional Development: Access to relevant training workshops and conferences.

As part of the Companys activities in video game development publishing and short form video content creation certain projects discussions or creative materials may include themes visuals language or subject matter that some individuals could find mature violent sexual graphic or otherwise sensitive. Employees are expected to engage with such material in a professional and creative context as part of their job responsibilities.