Lead, E-Commerce Global O2O

WHO YOULL WORK WITH

O2O (Online to Offline) under Nike Direct Digital Commerce (NDDC) Organization connects Nikes digital and physical marketplace to deliver connected premium consumer experiences. Reporting to the Director O2O & International Expansion this Lead drives Nikes Buy Online Pick Up In Store (BOPIS) and Pick Up Point services partnering across Digital Product Stores Operations Supply Chain and Technology.

WHO WE ARE LOOKING FOR

Were looking for a customer-obsessed operator who thrives at the intersection of digital commerce and physical retail. The ideal candidate brings experience in omnichannel fulfillment order management and store operations and knows how to turn a fragmented pickup journey into a fast reliable premium service consumers love.

They are equal parts strategic and hands-onable to shape a multi-year BOPIS and Pick Up Point roadmap then partner with product supply chain and store teams to bring it to life. They bring a strong analytical foundation using data to size opportunities define KPIs and diagnose friction across the funnel.

As a Lead they influence across a global matrix communicate crisply with senior stakeholders and stay grounded in the realities of frontline store execution.

• 5 years of experience in omnichannel retail e-commerce operations fulfillment or store operations including experience leading cross-functional programs.
• Bachelors degree in Business Operations Supply Chain or a related field. Will accept any suitable combination of education experience and training.
• High level understanding of technology stack in an E-Commerce industry
• Strong command of retail and e-commerce analytics with experience partnering closely with digital product and engineering teams.
• Willingness to travel periodically to stores domestically and internationally.

WHAT YOULL WORK ON

Youll own the strategy and execution of Nikes BOPIS and Pick Up Point experiencesdefining the roadmap launching new pickup formats and scaling them across markets. Youll turn consumer and operational insights into services that make picking up a Nike order fast flexible and unmistakably premium.

• Youll partner day-to-day with Digital Product Stores Supply Chain and Operations teams to design and ship end-to-end pickup journeysfrom /app to the in-store handoff.
• Youll build and own the multi-year BOPIS and Pick Up Point strategy roadmap prioritizing initiatives by consumer impact operational feasibility and commercial value.
• Youll define and track the metrics that matterSit analytics pickup adoption speed order accuracy consumer satisfaction and cost-to-serveand use them to steer decisions.
• Youll lead new-market and new-format launches (in-store counters dedicated pickup zones lockers and curbside) partnering with local teams to adapt the model to each geography.
• Youll diagnose and remove friction across the pickup funnel running pilots and experiments then scaling what works and retiring what doesnt.
• Youll represent the voice of the store athlete and the consumer in senior forums serving as the connective tissue between global strategy and market execution.

We offer a number of accommodations to complete our interview process including screen readers sign language interpreters accessible and single location for in-person interviews closed captioning and other reasonable modifications as needed. If you discover as you navigate our application process that you need assistance or an accommodation due to a disability please complete the Candidate Accommodation Request Form.