Lead Director Software Development (Architecture, Client Experience)

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

The Lead Director Architecture Client Experience owns the endtoend architecture vision and execution for highly complex enterprisescale initiatives across Adjudication and Client Experience platforms partnering closely with business leaders product management engineering security and enterprise architecture teams.

AI is an integral and mandatory component of all solution designs. The Lead Director will ensure that AIassisted datadriven and intelligent capabilities are intentionally evaluated and embedded by defaultnot added lateracross platforms workflows and developer experiences.

The Lead Director will establish and scale a technology incubation and innovation function driving the identification validation and adoption of advanced architecturesincluding AI/ML Generative AI agentic workflows cloudnative platforms eventdriven integration frameworks and intelligent automation.

This is a handson architecture leadership role requiring deep technical credibility strong people leadership and the ability to influence strategy while staying close to design and implementation.

Key Responsibilities

• Lead manage and mentor a team Architects setting clear expectations for architecture quality consistency and outcomes

• Own architecture standards guiding principles and review processes ensuring AIfirst and automationfirst thinking is applied consistently across all solution designs

• Provide handson architecture oversight design reviews and technical guidance for Tier1 and strategic initiatives explicitly validating AI data and intelligence opportunities

• Drive reuse of platforms patterns shared services and AI capabilities to reduce complexity and accelerate delivery

• Lead the development of endtoend AIenabled solution architectures for highly complex crossdomain PBM initiatives

• Ensure all solution designs evaluate AI assisted decisioning Automation and intelligent workflows & Data driven insights and observability

• Perform and guide Buy vs Build vs Partner analyses including AI platforms models and services using qualitative and quantitative inputs to make defensible recommendations

• Develop and maintain reference architectures for cloudnative eventdriven APIfirst microservicesbased and AIenabled solutions

• Partner with application platform and SRE teams to resolve architectural bottlenecks including scalability performance resilience integration and operational intelligence

• Drive AIfirst automationfirst architecture reducing manual processes across development operations and business workflows

• Guide architects and teams in designing intelligent automation solutions including: Agentic workflows Eventdriven orchestration

• Lead modernization initiatives focused on technical debt reduction legacy optimization and cloud migration embedding intelligence into modernized platforms

• Ensure architectures incorporate security observability Responsible AI and operational readiness by design

• Partner closely with business leaders product management engineering data science security and EA teams to translate AI capabilities into business outcomes

• Present architecture strategies AI prototypes and emerging technology capabilities to executive leadership through compelling narratives and demos

• Coach and develop architects to be AIliterate cloudnative and businessaware technology leaders

Required Qualifications

• 10 years of overall design and development experience including enterprisescale solution architecture

• 7 years of handson cloud architecture experience primarily in Azure with solid experience in GCP

• Deep expertise in software architecture patterns including DomainDriven Design microservices eventdriven and AIenabled architectures

• Strong experience with enterprise integration platforms including streaming technologies such as Kafka or Pulsar

• Proven ability to lead and influence architecture decisions across large matrixed organizations

• Experience mentoring architects and driving AI and platform adoption at scale

• Strong ability to translate complex technical and AI concepts into businessrelevant outcomes

Preferred Qualifications

• PBM or healthcare domain experience

• Handson experience with AI/ML platforms and Generative AI architectures

• Knowledge of healthcare data standards and regulatory considerations

• Expertise in SQL/NoSQL data stores caching and highperformance cloudnative systems

• Experience with design thinking and innovation frameworks

• Participation in opensource communities or industry forums

Education

Bachelors degree in Computer Science Engineering or a related field or equivalent experience Masters degree preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.