Lead Clinical Operations Specialist

Were . Were building Americas national imaging network: the infrastructure that connects patients providers and payers to faster better-value diagnostic imaging. Thousands of patients move through our platform every day and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry and from there we run the entire medical diagnostic pathway. Managing the full pathway rather than brokering pieces of it is what lets us deliver imaging faster at higher quality and at a lower cost than the fragmented status quo.

Were looking for a Lead Clinical Operations Specialist at an exciting time. Weve raised over $200m in funding to date reached profitability and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

As our business grows so does the need for smoother more consistent imaging workflows across the specialized case types we support from image acquisition through final report delivery. The Lead Clinical Operations Specialist serves as a dedicated owner for those workflows: someone who deeply understands the operational nuances of case handling brings clarity and structure to how the team works and serves as the go-to expert others can lean on as we grow.

• Personally handle a meaningful share of the core Lead Clinical Operations Specialist workload cross-referencing patient imaging center and radiologist information against customer data client updates and radiology group communication

• Own the quality bar for the entire teams output not just your own build the checks spot-audits and feedback loops that catch errors before they reach a client

• Be the escalation point for imaging center and radiology group issues the ones that dont get resolved by following the standard playbook

• Build and maintain the SOPs and training materials that make this scalable

• Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work.

• Work with sensitive data in line with HIPAA requirements and hold your team to the same standard

1. Prove you can do the job before you build it within your first 90 days be able to competently execute the tasks presented

2. Build a quality system (not just personal vigilance) so the team hits the accuracy bar on its own output and can show a downward trend in team-level errors and escalations over the year.

3. Drive toward making part of this roles manual work obsolete identify and ship at least one AI-assisted or automated workflow that removes manual cross-referencing or QC work from the teams plate.

You dont need to tick all the boxes to apply for this role. However these might be some of the ways you are currently adding value:

• Experience in healthcare operations managing sensitive data in a client service function. Clinical knowledge of radiology with direct clinical experience is strongly preferred.

• A track record of personally doing detail-critical work at a high accuracy bar you lead by example not just by oversight

• Experience building or improving SOPs training and quality-control processes for a growing team

• Comfort using AI tools to remove drudgery from your own and your teams workflow with sound judgment on where it helps and where it doesnt especially around sensitive patient data

• Strong data manipulation Pivot Tables and VLOOKUPs are a baseline not a differentiator for this role

• Direct low-ego communication comfortable giving and receiving hard feedback without letting it fester

• Resilience and a bias for action in ambiguity this is a scale-up and the role will evolve under you

At AI isnt a side project; its how we work. For a member of this team that means using AI daily to draft check and move faster. For the person leading this team the bar is higher: youre expected to see where AI and agentic tooling can restructure the work itself not just speed up your own tasks.

Tier 3 AI-Building

You use AI daily in your own work and you actively identify and help build automations or agentic workflows that change how your team operates not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

Were building something that matters. Every scan we speed up is a real person waiting on an answer and that urgency runs through everything we do. We move fast we own outcomes and take pride in our output. If you like ambiguity working with ambitious people and want your work to visibly move the needle youll feel at home here. For you to be successful at you must embody our values.

Always Play Offense

• You dont quit on hard problems. Fail fast dust off go again.

• You celebrate wins then seek the next opportunity.

• You see it you fix it. No task is beneath you at any level.

Build with the Best

• Talent recognizes talent. You actively bring quality hires into the business.

• You trust your colleagues to deliver.

• You open-source your knowledge. Youre never a single point of failure.

Care Deeply Challenge Directly

• Strong opinions weakly held. You welcome challenge and feedback.

• You get to the point: direct challenge plus an alternative solution.

• You ask why. Before calling something bad understand why it exists.

Embrace Growth Be Curious

• You proactively seek feedback whatever your level.

• You invest in understanding our business: teams customers processes.

• You invest in your own growth and are willing to unlearn.

1. Introductory call with our Talent Partner roughly 30 minutes.

2. Should it feel like there is an initial fit for all we will invite you back to a video call with the hiring manager roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs

3. Scan Standard interview where our panel screens for values alignment and the success factors that matter at . You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).

4. Meet the founders and/or other team members. Again length varies depending on how many people and whether in person or via video call.

5. Offer!

• $75000 - $90000 annual salary

• Flexible remote or hybrid work options

• Medical vision and dental coverage

• 28 days of paid time off across PTO and wellbeing days so you can show up at your best

• Paid parental leave

• 401k retirement plan

• All the equipment you need to do your best work

• Inclusive people-first policies designed by our team for our team

is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender marital status age race ethnicity religion or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of societys diversity and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview contact us at .

We look forward to receiving your application!

Required Experience:

IC