Lead Analyst Business & Technical Supp

The base salary range for this position is dependent upon experience and location ranging from $96400 to $120500

What We Offer:

• Competitive benefits and growth opportunities

• Generous performancebased bonuses

• 12% 401(k) match

• Comprehensive health dental and vision insurance

• Tuition reimbursement

• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Key Responsibilities

• Applies detailed SAP Industry Solutions Utility (IS-U) / CCS Systems integration knowledge relating to the design configuration and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems. Collaborates with business organizations vendors and IT Leads including: Customer Service GIS & Business Warehouse Electric & Gas Operations Web/Portal Applications Compliancy & Security Networking Infrastructure DBA and Production Control.

• Leads the development of technical projects in the areas of: Billing and Invoicing Front Office Financial and Contract Accounting (FICA) Retail Access and Device Management. Such projects relate to functionality enhancements in the areas of: Customer Relationship & Billing Systems (i.e. Smart Care) Advanced Meter Infrastructure Systems Siemens/OMS Systems Customer Rate Cases ESCO Regulatory Orders Accelerated Web enhancements and IVR Upgrades. This effort includes analysis project schedule requirements /design documentation test plans testing test results documentation implementation and post implementation support tasks of a project. Including cost and resource estimates for major projects along with complex calculations for the selection and evaluation of in-house technical solutions and external vendors.

• Utilizes extensive business and technical expertise across the CT/MA in the prioritization analysis innovative solution determination testing and efficient deployment of AVANGRID Networks application resolutions. Provides explanations of complex concepts and risks both simply and accurately to non-technical end-users.
• Provides direct technical leadership and guidance to key business areas such as: Back Office Billing Back Office Revenue Recovery Supplier Relations Call Centers and Meter Services; in their decision making process improvement initiatives and in support of their efficient business operations.
• In collaboration with senior management and stakeholders; designs and develops accurate data analyses regarding production issues project supporting details regulatory proceedings and internal/external audits.

• Ensures timely meter data billing/invoicing accuracy revenue collections improving customer satisfaction levels improving customer experience adherence to regulatory impacts/deadlines and the review of public service commission orders.

• Leads team in developing maintaining and updating standard documentation including business requirements technical designs test plans project timelines test cases test results business process procedures reference and training materials.

• Ensures that effective change control quality assurance procedures and corrective actions are incorporated within the department operations.

Required Qualifications

Education/Experience Required:

• Bachelors Degree in Computer Science Information Systems or related field with a minimum of 5 to 7 years relevant experience preferred.
• Associates Degree in Computer Science Information Systems or related field with a minimum of 8 to 10 years relevant experience required.
• High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
• Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture Software Development Life Cycle (SDLC) knowledge and collaborating leadership skills with technical applications and business processes.

Skills/Abilities:

• Strong knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing Front Office Financial and Contract Accounting (FICA) Retail Access and Device Management.
• Technical experience in areas such as: SAP Business Warehouse (BW) data pulling using Structured Query Language (SQL) and developing Microsoft Excel spreadsheets.
• Strong verbal and written communication skills.
• Self-motivated and results oriented.
• Ability to manage multiple concurrent assignments.
• Strong detailed orientation analytical and planning skills.
• Strong interpersonal skills.
• Strong and efficient leadership skills.

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

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Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date: