LDM Customer Service Specialist Intern

LDM CUSTOMER SERVICE SPECIALIST INTERN

MIAMI FL

Were COTY a global leader in beauty. We believe in beauty with a purpose and brands that inspire no matter where they are in the world.

Seeking a talented and customer focused Supply Chain professional to join our LDM Customer Service team.

The candidate will play a key role in supporting the day-to-day execution of customer service activities across the LDM region.

This position is responsible for helping drive customer service excellence through effective order management supply chain coordination transportation visibility and tracking multiples follow-up creating reporting and analytics and proactive communication with both internal and external teams. This role requires close collaboration with cross functional teams to ensure the timely execution of business plans accurate information flow efficient shipments management and superior customer satisfaction. The ideal candidate is highly organized analytical customer oriented and able to manage multiple priorities in a dynamic and fast paced environment while continuously seeking opportunities for process improvement and operational excellence.

Your main focus:

• Coordinate transportation vessel pre-bookings and shipment planning to support on-time delivery.
• Work closely with warehouses transportation providers and internal teams to confirm shipment timing and provide regular updates.
• Track arrivals at destination ports with Transportation and share confirmations.
• Collaborate with Logistics to resolve transportation documentation and customs related issues.
• Provide timely and professional communication concerning order status delivery schedules delays risks and corrective actions.
• Power BI and SAP Reporting operational summaries and supporting information for management and cross-functional reviews.
• Distributor Feedback evaluation tracking

Working for Coty meansour people make us who we are. They are the brightest minds bringing innovative concepts to life. If youre someone unwilling to settle likes to envision larger possibilities accelerate learning and push boundaries wed love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity valuing diverse perspectives and backgrounds. Your ideas will count fostering a career where you can achieve more than you ever imagined.

Wed love to see candidates who have:

Essential:

• High school diploma required; Bachelors degree preferred.
• Helpful to have Customer Service Supply Chain Logistics Order Management Demand Planning or a related function.
• Excellent communication presentation and interpersonal skills.
• Ability to multi-task prioritize and manage time effectively.
• Ability to work effectively in a fast-paced dynamic environment while maintaining accuracy in all tasks and reporting.
• Power BI knowledge is required
• SAP knowledge desiable
• Intermediate to advanced Microsoft Excel skills.
• Microsoft Outlook Word and PowerPoint.
• Strong analytical reporting and data-quality capabilities.
• Fluent English and Spanish

This is a unique role with a genuine opportunity to make an impact. Youll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Featured Benefits:

• Health dental vision and disability insurance; 401(k) with generous employer match; paid time off; Parental leave; *Benefits and compensation program descriptions are general in nature and may be subject to change; specific benefits eligibility and details will be provided in offer materials.

RECRUITMENT PROCESS

1. Our recruiter will contact you.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.

Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance color cosmetics skincare and body care. At Coty we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness.

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every youre the kind of person who refuses to settle if you want to think bigger learn faster and go further than you ever thought possible wed love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity Equity & Inclusion in an effort to create a more open inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

We offer equal employment opportunity to qualified individuals without regard to race religion color national origin age genderdisability sexual orientation gender identity gender expression marital status veteran status or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact . We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills abilities experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on thislinkto review the Notification of Equal Opportunity Rights poster

Español - Por favor haga unclicen el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empeo

For additional information about Coty Inc. please visit Experience:

Intern