L&D Program Manager (IC Development)

Job Summary:

The L&D Program Manager (Individual Contributors) designs implements and manages comprehensive organization-wide career development and skill-building initiatives for all non-people-manager employees across UCSF. The primary focus of this role is to establish high-impact career development programs that empower individual contributors to build meaningful long-term careers at UCSF and thrive in their current roles.

By identifying core competencies future-oriented skills and critical growth behaviors the Program Manager builds structured learning journeys toolkits and interactive experiences that drive employee engagement retention and internal mobility. Working closely with HR Business Partners department leaders and subject matter experts this role ensures career growth frameworks align with UCSFs organizational mission values and evolving operational needs.

Department Overview:

The Learning and Leadership Development team is part of UCSFs Human Resources function. UCSF HR has a mission of attracting developing and retaining outstanding and diverse people with a vision of being a strategic and trusted partner empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing an outstanding customer experience leading workforce strategies creating an engaging environment focused on continuous improvement for the HR team and demonstrating value to the organization.

Required:

• Bachelors degree in Organizational Development Adult Learning Industrial/Organizational Psychology Human Resources Communications or a related field; or an equivalent combination of education and experience.
• 5 years of directly related experience in talent development instructional design executive or group facilitation and enterprise learning program -to-End L&D Program Management: Proven track record of designing building and launching enterprise career development or individual contributor programs from zero-to-one in a complex matrixed environment (higher education or healthcare experience strongly preferred).
• Career Development & Pathways Expertise: Deep understanding of non-linear career navigation individual contributor competency models skill-mapping frameworks and modern professional development practices.
• Consultative & Diagnostic Capability: Strong client-facing intake and organizational diagnostic skills with the ability to ask probing questions identify root-cause skill gaps across diverse job families and translate business needs into targeted learning solutions.
• Facilitation & Coaching Skills: Exceptional group facilitation presentation and individual/group coaching skills with demonstrated ability to engage diverse non-management audiences manage group dynamics and foster psychological safety.
• Instructional Design & Adult Learning: Deep knowledge of adult learning theory curriculum design behavioral change models and practical instructional design frameworks tailored to professional skill-building and self-directed learning.
• Data-Driven & Analytical Mindset: Ability to define key performance indicators (KPIs) analyze qualitative and quantitative evaluation metrics (e.g. participation mobility skill adoption) and articulate program ROI and impact to executive stakeholders.
• Stakeholder & Relationship Management: Excellent interpersonal and partnership skills with a demonstrated ability to collaborate effectively across HR Inclusion leads department managers and cross-functional teams.

Preferred:

• Advanced degree in Organizational Development Adult Learning HRD or Business Administration (MBA).
• Coaching: ICF Associate Certified Coach (ACC) Professional Certified Coach (PCC) or equivalent recognized coaching credential.
• Learning & Development: Certified Professional in Talent Development (CPTD) Associate Professional in Talent Development (APTD) or Senior Professional in Human Resources (SPHR/SHRM-SCP).

• Leadership & Assessment Instruments: Certified in accredited psychometric/leadership assessments (e.g. DiSC MBTI Enneagram Hogan 360-degree feedback tools Crucial Conversations etc.) or instructional design methodology).