Launch Manager, Navan Premier

The Role

Youll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey the transition from Reed & Mackay to Navan. Youll bring deep expertise in enterprise travel program management a consultative mindset and the ability to earn trust fast with sophisticated buyers.

Youll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths helping to shape our playbook and influence product design.

What Youll Do:

• Client Advisory & Strategic Onboarding
  • End-to-End Ownership: Lead complex high-touch migrations from Reed & Mackay to Navan Premier managing all workstreams project plans and timelines from kickoff to go-live.
  • Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers CFOs procurement) maintaining high-quality communication and holding executive presence.
  • Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies workflows preferred suppliers reporting and duty of care requirements into equivalent Navan solutions.
  • Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
• Technical Integration & Cross-Functional Alignment
  • Cross-Functional Collaboration: Partner with Solutions Engineering Product Operations Travel Experience/Support Consulting & Supply and Customer Success to resolve migration-specific complexities.
  • Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navans product roadmap.
  • Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
  • Payment & Expense Expertise is a must
• Change Management & Process Optimization
  • Tailored Training: Design develop and deliver comprehensive change management and training programs (including written/video collateral standard operating procedures and remote/on-site training) to drive rapid end-user adoption.
  • Playbook Development: Capture insights from each migration to continuously optimize process efficiency build out work instructions and scale the Navan Premier playbook.

What Were Looking For:

• Domain & Industry Expertise
  • Experience: 4 years in enterprise SaaS implementation account management project management or corporate travel program management.
  • Travel Domain Knowledge: Deep familiarity with corporate travel programs including policy configuration traveler profiles approval workflows reporting and duty of care.
  • Expense & FinTech Exposure: Direct experience implementing or administering expense programs and/or corporate card programs.
  • Financial Systems: Understanding of month-end close processes ideally with cloud-based ERPs (e.g. NetSuite Sage Intacct QuickBooks Online).
• Skills & Attributes
  • Execution & Drive: A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
  • Problem Solving: A natural inquisitive problem solver who uncovers solutions to suit client needs. .
  • Communication: Exceptional oral written and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
  • Tools: Experience with Salesforce Jira or similar project management and CRM platforms is a plus.
  • Travel: Willing and able to travel both domestically and internationally to visit customers and prospects (25%).