Laboratory Support Services Supervisor

United Health Services (UHS) is Seeking a Laboratory Support Services Supervisor. Under the direction of the Laboratory Support Services Manager the Laboratory Support Services Supervisor manages supervises and coordinates daily operations across pre-analytic and post-analytic laboratory services specimen management patient registration test ordering and phlebotomy services. This leadership role oversees the phlebotomy teams ensuring safe compliant efficient and customer-focused operations.

The Laboratory Support Services Supervisor is responsible for providing staff leadership monitoring workflow ensuring regulatory compliance supporting training and competency programs overseeing quality assurance initiatives and assisting with daily operational needs including specimen processing test order entry and phlebotomy services. This position plays a critical role in resolving issues related to workload distribution staffing equipment patient concerns and provider support while promoting a culture of excellence in patient care and laboratory service delivery.

Work Locations:

UHS Wilson Medical Center Johnson City NY UHS Binghamton General Hospital Binghamton NY

There is more than one location associated with this position. This is either because there are multiple openings at different sites or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.

Primary Work Shift:

Day Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$22.97 - $34.46 per hour depending on experience

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Job Responsibilities

Operational Management

• Provide leadership and oversight for daily operations of Laboratory Support Services including specimen processing patient registration test ordering and phlebotomy services.
• Ensure appropriate supervision workflow management staffing coverage and operational efficiency across all laboratory support service locations.

Regulatory Compliance & Quality Assurance

• Ensure compliance with all applicable Medicare Medicaid state federal and accrediting agency regulations.
• Support laboratory readiness for inspections audits and accreditation reviews.
• Maintain and update departmental procedures quality control documentation maintenance records and operational policies.

Staff Leadership & Development

• Provide coaching counseling and corrective action to address performance and policy compliance concerns.
• Ensure staff are properly trained and proficient in departmental procedures protocols and best practices.
• Foster a collaborative team-oriented work environment focused on accountability engagement and professional growth.

Education & Experience

Minimum Required:

• High School Diploma/GED
• 5 years healthcare experience including 3-5 years of direct phlebotomy experience

Preferred

• 3-5 years of supervisory experience within a clinical laboratory or phlebotomy setting
• Working knowledge of ICD-10 CPT CDM medical necessity value-based care
• NYS Clinical Laboratory Technician license
• ASCP MLT certification
• Certified Phlebotomist

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At United Health Services (UHS) we believe every connectionto patients to purpose to each othermakes a difference. Thats why were intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits personal growth or fun along the way were here to help you thrive in work and life.

A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils peer recognition and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work we stay connected through team events like trivia trunk-or-treat volunteer days our staff choir or seasonal celebrations.

Comprehensive Benefits for Life & Family We offer medical dental and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance legal services and identity theft protection.

Well-Being & Financial Security From day one PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match flexible spending accounts access to financial advisors and up to $400/year in wellness rewards. When life gets tough were here with 24/7 EAP counseling virtual mental health support a food pantry PTO donation program and professional attire through the Classy Closet.

Growth That Moves with You With access to 100000 online courses leadership programs tuition reimbursement clinical ladders and internal mobility we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home Located in New Yorks Southern Tier UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation affordable living top-rated schools minor league sports craft brews a close-knit community and more all within reach of the Finger Lakes the Catskills and major Northeast cities.

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United Health Services (UHS) is a locally owned not-for-profit healthcare system in New Yorks Southern Tier comprising four hospitals long-term care and home care services and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the regions population produces $1.3 billion a year in total economic impact and boasts a workforce of more than 6300 employees and providers.

At UHS our work is guided by our Values of Compassion Trust Respect Teamwork and Innovation. Whether you provide direct patient care or support behind the scenes you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwed love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.