Lab Technician Medical Device Returns

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

Please note this position will be a fully ONSITE role in our Needham HQ location.

A detailed-oriented passionate and dynamic individual is needed to be an integral part of our post launch quality team. Youll play a pivotal role in product and data analysis to determine reasons for returns leveraging your learnings to provide feedback through direct administrative analytic and physical interaction with consumer products.

This interaction involves but is not limited to reading and understanding instructions/job sheets/protocols/industry standards/etc. use of lab equipment (scalesvariac power analyzers etc.) standing sitting bending kneeling squatting reaching holding and lifting for various periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day) data entry using spread sheet program and verbal/written communication with direct manager/supervisor.

Responsibilities:

• Inspectreturnedproducts according to quality and safety standards

• Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report toQualityEngineers.

• Performbasic teardownsof returned consumer productsanddocumenting workflow followed

• Reporting quality anomalies to cross functional teamfor review

• View the entire consumer experience at a macro level toidentifyexperience detractors and track product performance communicating key learnings and developments toappropriate workflows for action

• Manage product health reporting and push for continuous five-star experience via iterative design improvements.

• Always strive for process efficiency we valuea go-getterwho can make the most out of any situation and deliver impactful results

• Present status of activities and special projects to management regularly

• Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common areamaintenance cleaning and upkeep.

Education & Experience Required

• Associates Degreein a Technical Area or Vocational/Trade school certificate.

• Ability to perform analysis todeterminerootcauseof issues and offer creative solutions.

• Strong written and verbal communication skills.

• Proficient in Microsoft WordExceland PowerPoint; knowledge of SharePoint a plus

• Ability to work autonomously or as a team in an environment with constantly changing priorities.

• Ability to work on multiple tasks simultaneously.

• Resourceful well organized highly dependable efficient and detail oriented

• Ability to use general purpose tools for repair maintenance or new construction.

Education & Experience Preferred

• Bachelors Degree (or equivalent experience) in mechanical engineering quality product development human factors engineering or a related field preferably at a consumer goods company

• Familiarity with electronic test equipment such as multimeters digital scales pressure gauges etc.

• General background in principles of Electrical and Mechanical function and application.

Physical Ability Required

• Ability to stand sit kneel bend squat twist push pull reach and lift for varied amounts of time and multiple times perwork day/week (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).

• Engage in push/pull activities requiring up to 35 pounds of force repetitively over the course of an8hourwork day.

• Ability to lift/hold up to 25 pounds in various body positions including lower (squatting or kneeling) middle (standing or walking) and higher (overhead) for varied periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).

• Ability to perform team lifts for heavier larger or awkward objects.