L.A. MKT Inside Sales Manager Sales Inside Sales

PURPOSEDirects the operation of all aspects of inside (contractor) sales. Responsible for determining staffing needs to maximize sales and profit objectives as well as all other managerial duties. Ensures that inside sales processes practices and personnel provide required level of customer support. Works closes with Sales Manager to ensure inside and outside sales personnel work as a team. ESSENTIAL DUTIES AND RESPONSIBILITIESProvides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements. Utilizes specialized knowledge and experience to assist customers with issues such as product selection pricing availability refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost availability or specifications. Generates sales quotations requiring a working knowledge of company products procedures and practices. Actively engages in selling company products and services. Provides material take offs estimates and pricing of large packages (e. g. decks garages millwork kitchen bath doors etc.). Enters orders into computer provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with the production and delivery of orders with store customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching indentifying and soliciting new customers and expanding business with current order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or participate in coordinating and conducting customer assistance and training to less experienced Inside Sales Representatives. May have responsibility for on-going supervision of the Inside Sales assist with store housekeeping signage stocking inventory control and other related and paces own work efficiency in order to meet daily weekly project or team-related productivity current on customer preferences changes in local codes and product developments by attending in-house training vendor training or reading trade and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety out other duties as RESPONSIBILITIESThis job has no supervisory REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Bachelors degree in Retail Management or related field and four (4) years retail sales experience and/or management experience or equivalent combination of education and of company products services production processes and product standardsUnderstanding of company policies and procedures relating to sales and customer serviceAbility to maintain confidentiality and protect sensitive customer informationWorking knowledge of building industry and retail managementAbility to think strategically and to forecast and drive salesExcellent customer services skills and sales experienceAbility to supervise and achieve work productivity through othersExcellent verbal and written communications skillsWell organized and detail orientedProficiency in Office SuiteWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential to both typical office environment and outside locations with temperature and weather be able to lift and carry up to 25 pounds frequently and on occasion up to 80 or walking for approximately extended periods throughout the day