Knowledge Manager

We are seeking a highly organized and detail-oriented Knowledge Manager to support the 363rd Intelligence Surveillance and Reconnaissance Wing (363 ISRW) at Joint Base Langley-Eustis (JBLE). The Knowledge Manager will play a critical role in managing organizing and optimizing information and knowledge-sharing processes to enhance mission effectiveness. This position requires expertise in knowledge management systems collaboration tools and the ability to streamline workflows to support intelligence and operational objectives.

Key Responsibilities:

• Develop and implement knowledge management strategies to ensure the efficient organization storage and retrieval of mission-critical information.

• Manage and maintain knowledge repositories ensuring data accuracy accessibility and security.

• Facilitate collaboration and information sharing across teams units and stakeholders to enhance decision-making and operational efficiency.

• Identify and address gaps in knowledge-sharing processes recommending and implementing solutions to improve workflows.

• Provide training and support to personnel on the use of knowledge management tools and systems.

• Develop and deliver reports dashboards and metrics to track the effectiveness of knowledge management initiatives.

• Collaborate with cross-functional teams including analysts mission planners and leadership to align knowledge management efforts with mission priorities.

• Ensure compliance with all security protocols classification guidelines and organizational policies.

Required Qualifications:

• Experience / Education: 9 years w/o a degree or 7 years with AS/AA or 5 years with BS/BA or 3 years with MS/MA or 1 year with PhD
• DOD 8140 compliance based on DCWF code 431 Intermediate Level

• Technical Expertise:

• Proficiency in knowledge management systems collaboration tools and information-sharing platforms.

• Familiarity with tools such as SharePoint Confluence or other enterprise knowledge management solutions.

• Strong understanding of data organization taxonomy and metadata management.

• Skills:

• Exceptional organizational analytical and problem-solving skills.

• Strong written and verbal communication skills for producing reports and training materials.

• Ability to work collaboratively in a fast-paced mission-driven environment.

• Security Clearance: Active Top Secret/SCI clearance is .

Preferred Qualifications:

• Experience supporting the 363 ISRW or similar organizations.

• Knowledge of intelligence operations and information-sharing requirements.

• Familiarity with advanced knowledge management tools and methodologies.

• Certifications such as Certified Knowledge Manager (CKM) or equivalent.
• Experience Level: At least 6 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years.
• Required Education: Bachelors degree from a college or university accredited by an agency recognized by the U.S. Department of Education or have associates degree from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 4 years of related experience for a total of 10 years as a substitute to the bachelors degree.

Why Join Us

• Be part of a mission-critical team supporting the U.S. Air Forces ISR operations.

• Work in a dynamic and collaborative environment at Joint Base Langley-Eustis a hub for Air Force intelligence and operational excellence.

• Access to professional development opportunities and career growth within the knowledge management and intelligence community.

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