Key Holder

About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates16 stunning stores across five major U.S. cities with a growingdirect-to-consumer luxury brandonline. We serve a community of impossibly creative people with beautifully designed tools for living traveling and creatingfountain pens notebooks house shoes small leather goods sunglasses bags and ritual objects.

Our brand combineselevated Japanese design sensibility European craft influencesand a uniquely personal retail experience that encourages presence slowness and intention. With strong in-store storytelling and an expanding digital presence Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Key Holder Role Overview
As a Key Holder at Topdrawer you are a frontline leader who helps bring our brand to life through exceptional customer experiences deep product knowledge and day-to-day store support. You lead by example take ownership of opening and closing responsibilities and support the team in creating a thoughtful inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity service and growing into a future leadership position.

Key Responsibilities

Customer Experience & Community

• Deliver a welcoming educational and personalized customer experience

• Model Topdrawers values in every interaction from storytelling to service follow-up

• Support the store team in building lasting relationships with customers and local partners

Team Support & Leadership

• Lead by example on the sales floor and during peak periods

• Assist in onboarding coaching and mentoring new team members

• Help maintain a positive inclusive and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility

• Assist with inventory receiving restocking and visual merchandising

• Uphold visual standards that highlight Topdrawers curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales conversion and average order value goals

• Support monitoring of store performance and share opportunities for improvement

• Maintain store standards in cleanliness presentation and customer care

• Stay up to date on product knowledge new arrivals and promotions

You Are

• A thoughtful hands-on leader with 2 years of retail or key holder experience

• Passionate about creativity sustainability and intentional living

• Detail-oriented and operationally strong with a deep appreciation for beautiful functional tools

• Warm dependable and energized by building lasting customer relationships

• Curious and committed to continuous learning and improvement

• Experienced or eager to grow in visual merchandising and product storytelling

Be part of a global creative community rooted in timeless functional design. Work for a mission-driven company that values originality sustainability and meaningful connection. Join a team where your creativity leadership and ideas truly matter.

Benefits Part-Time:

• Part-time (hourly)

• Generous Employee Discount

• Flexible Spending Accounts (FSA) for Health and Dependent Care

• 401(k) Retirement Plan (IRA) with Company Matching

• Commuter Benefits

• Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employerandis proud to promote equal opportunity for all applicants without regard to race color religion sex sexual orientation national origin age disability military status or any other applicable legally protected characteristic.

Physical Requirements:This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs.Reasonable accommodations will be madeto enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process please contact.

Topdrawerwill consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.