Junior Systems Analyst

Join us at Sparksoft where were not just another tech companywere a catalyst for change. Our mission isnt just to offer IT solutions; its to revolutionize the way you work. Here passion isnt just a buzzword; its the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients delivering impact thats felt across the nation.

Our true strength lies in our people. Theyre the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft youre not stepping into a routine job; youre joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers we continuously refine our methods ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES: (This role is hybrid- 4 days a week in our Columbia MD office)

• Support operational monitoring of Data Services Hub systems during assigned shifts including periodic night and off-hours coverage as required by project needs.
• Participate in rotational on-call support during critical business periods including Open Enrollment under the guidance of senior team members.
• Monitor application and system health using tools such as Splunk New Relic and other monitoring platforms across production and pre-production environments.
• Assist in reviewing and analyzing Change Requests (CRs) and Remedy Tickets (RTs).
• Escalate issues incidents and potential risks to senior analysts and management in a timely manner.
• Support monitoring activities for Production and IMP environments.
• Assist in performing initial investigation and root cause analysis of production issues.
• Work collaboratively with TDS XOC Operations and other support teams to troubleshoot and resolve system issues.
• Prepare and distribute operational reports including bi-hourly and daily status reports.
• Perform initial triage of production incidents and communicate findings clearly to stakeholders.
• Follow established operational procedures reporting standards and best practices.
• Support integrated partners and operations teams in incident resolution and service restoration activities.
• Assist with testing validation and analysis activities as needed.
• Maintain accurate documentation of incidents troubleshooting steps and resolutions.
• Demonstrate strong written and verbal communication skills when interacting with technical and non-technical stakeholders.
• Develop an understanding of networking concepts and communication protocols relevant to the environment.

REQUIRED EXPERIENCE:

• Minimum 2 years of experience in Systems Analysis IT Operations Application Support Software Development or a related technical field.
• Basic understanding of business processes system functionality and data flows.
• Familiarity with Systems Engineering and Software Development Lifecycle (SDLC) concepts.
• Foundational knowledge of Java or another programming language.
• Ability to learn and adapt in fast-paced environments with changing priorities and deadlines.
• Experience or coursework related to:
• Initial event and incident triage
• Issue categorization and prioritization
• Troubleshooting and problem resolution
• Escalation procedures
• Change management and change control processes
• Understanding of system security data protection and operational best practices.
• Strong analytical problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States for at least 3 of the past 5 years.

PREFERRED EXPERIENCE:

• Exposure to monitoring and logging tools such as Splunk New Relic Open Search or similar platforms through work internships or academic projects.
• Experience supporting applications production environments or help desk/service desk operations.
• Exposure to cloud technologies application support or system administration.
• Healthcare industry experience or knowledge is a plus.

EDUCATION & CERTIFICATIONS:

• Bachelors degree in Computer Science Information Systems Information Technology Engineering or a related technical field.
• Relevant internships academic projects or up to 2 years of related professional experience.
• Industry certifications such as CompTIA A Network Security ITIL Foundation or similar certifications are a plus.

WHAT WE OFFER:

At Sparksoft we know that people do their best work when they feel supported inspired and connected. Thats why weve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities were committed to helping you thrive both inside and outside of work. When you join Sparksoft youll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverageincluding medical dental vision life and disability insurance
A curated in-office experience designed to foster community team connections and innovation
Opportunities to give back through Sparksoft Cares including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative transparent and fun culturerecognized as a Great Place to Work

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process please contact us at or call . Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft please report it immediately to our security team at .

Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.