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JL2A NM Customer Service
Job Location:
Job Location:
Franklin, NH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (3 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Agent
Senior Process Associate
In the role you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners agents and third will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life insurance products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities and youll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Responsibilities:
Qualifications:
Required
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Senior Process Associate
In the role you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners agents and third will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life insurance products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities and youll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Responsibilities:
- Perform Life Insurance Policy Administration and maintenance activities including both financial and non-financial transactions.
- Process policy-related transactions accurately and within defined timelines.
- Ensure SLA targets are consistently met.
- Handle low to medium complexity transactions.
- Provide training and support to new hires.
- Conduct audits of low-complexity transactions.
- Offer buddy support and assist in resolving process-related queries.
- Coordinate and correspond with clients as required.
Qualifications:
Required
- High School Diploma or GED Equivalent.
- At least1 year of relevant experience listed in the job description.
- Intermediate level of experience with Microsoft Outlook Excel and Word.
- Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
- Excellent service orientation and work ethic
- Must be committed to protecting client and producer confidential information.
- Must be able to work independently with minimal direction.
- Excellent interpersonal skills internal and client facing.
- Strong analytical organization and communication skills (written and verbal).
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
