IVR chat User Experience & Reconciliation Specialist

Responsibilities:

• Develop execute and validate test scenarios focusing on user experience and flow accuracy for IVR systems.
• Monitor testing progress document results track defects and escalate issues to engineering teams for resolution.
• Review and reconcile files received from external partners utilizing spreadsheet tools (pivot tables comparisons) to identify discrepancies errors or gaps.
• Communicate with customers or stakeholders reviewing proposals and documentation to ensure compliance with style guides and standards.
• Identify areas where proposals or documents do not align with style guides and either suggest solutions or escalate to appropriate teams.
• Collaborate with cross-functional teams to improve testing procedures reconciliation processes and communication standards.
• Maintain clear documentation of testing activities reconciliation findings and communication points.

Qualifications Needed:

• Proven experience in IVR testing mobile user experience validation reconciliation activities and customer communication.
• Strong proficiency with spreadsheet tools especially pivot tables data comparison and analysis.
• Excellent communication skills with the ability to review and critique proposals and documentation for style guide adherence.
• Analytical mindset with the ability to identify discrepancies gaps and propose solutions.
• Ability to collaborate effectively with engineering customer teams and other stakeholders.
• Attention to detail and a structured approach to problem-solving.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identify national origin veteran or disability status.