ITSM Lead (ServiceNow)

SolutionIT

Job Location:

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Solution IT Inc. is looking for ITSM Lead (ServiceNow) for one of its clients Sunnyvale CA

Job Title: ITSM Lead (ServiceNow)

Summary

We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes drive service improvements and ensure adherence to ITIL best practices in an onsite engagement model.

Responsibilities

Lead ITSM processes (Incident Problem Change Request)
Govern ServiceNow ITSM modules and drive process optimization
Define and monitor SLAs/KPIs to improve service delivery
Ensure compliance with ITIL best practices
Manage client escalations and reporting

Required Skills

8 12 years of ITSM and ServiceNow experience
Strong knowledge of ITIL framework
Proven experience in ITSM module implementation and support

Work Site: Sunnyvale CA (5 Days Onsite)

Duration: 6 Months

Expected Start Date: Immediate - 2 weeks

Number of Positions: 01

Please send your responses back to

Thanks

Recruiting Team

SOLUTION IT INC

Work: / Extn 146 / 155

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Solution IT Inc 60E Concord St Wilmington MA 01887 Phone: Fax:

Solution IT Inc. is looking for ITSM Lead (ServiceNow) for one of its clients Sunnyvale CA Job Title: ITSM Lead (ServiceNow) Summary We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM processes drive service improvements and ensure adherence to ITIL best practices in an onsite en...