IT Technology Lead | Cloud Platform | Amazon Webservices DevOps
Job Location:
Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Observability & Network Monitoring Engineer
Work Location: Denver CO 80211
Vendor Rate: $74.50/hr
Contract duration: 6months
Target Start Date: 20 Mar 2026
Job Details:
Please find below updated JD:
Responsible for monitoring triaging troubleshooting and analyzing large-scale network and customer premises equipment (CPE) data using observability and analytics platforms such as Splunk Kibana (Elastic Stack) Instana and Grafana. The role focuses on proactive issue detection fallout report analysis root cause analysis (RCA) and ensuring service reliability across wireless networks routers and CPE devices.
Key Responsibilities
Observability & Monitoring
Configure develop and maintain dashboards and alerts using Splunk Kibana Grafana and Instana to monitor system application and network health.
Perform real-time monitoring of KPIs SLAs latency packet loss device availability and performance trends.
Correlate metrics logs traces and events to proactively identify anomalies and service degradation.
Incident Management & Triaging
Perform L1/L2/L3 triaging of incidents related to CPE routers and wireless infrastructure.
Analyze alerts logs and telemetry data to quickly isolate issues and minimize MTTR.
Support major incident bridges provide regular status updates and assist in service restoration.
Troubleshooting & Root Cause Analysis
Troubleshoot network device and service-level issues using log analysis and performance metrics.
Conduct Root Cause Analysis (RCA) and document findings with corrective and preventive actions (CAPA).
Work closely with Network Platform and DevOps teams to resolve complex issues.
Fallout Report & Data Analysis
Analyze fallout reports related to:
o CPE provisioning failures
o Wireless connectivity drops
o Router/device configuration errors
Identify recurring failure patterns data trends and systemic issues.
Recommend process configuration or automation improvements based on insights.
Wireless Router & CPE Data Analysis
Monitor and analyze data from wireless access points routers gateways and CPE devices.
Validate device onboarding firmware upgrades configurations and health status.
Identify performance bottlenecks related to RF bandwidth signal strength and device capacity.
Reporting & Automation
Create operational and executive reports using Splunk and Grafana.
Automate recurring analysis and reporting using queries alerts and scheduled jobs.
Maintain documentation runbooks SOPs and knowledge bases.
Required Skills & Experience
Technical Skills
Hands-on experience with:
o Splunk (Search Processing Language SPL dashboards alerts)
o Elastic Stack / Kibana
o Instana (APM infrastructure monitoring)
o Grafana (dashboards data sources alerting)
Strong experience in log analysis metrics correlation and observability best practices.
Solid understanding of:
o Networking fundamentals (TCP/IP DNS DHCP routing switching)
o Wireless technologies (Wi Fi RF basics signal metrics)
o Routers gateways and CPE devices
Analytical & Operational Skills
Experience with incident triage troubleshooting and RCA.
Strong data analysis skills to interpret large datasets and fallout reports.
Ability to identify trends patterns and anomalies in network/device data.
Soft Skills
Strong communication and documentation skills.
Ability to work under pressure in a 24x7 operational environment.
Collaborative mindset with cross-functional teams. Project Code :CHC SOAD 2026 PUNSAscendas
Work Location: Denver CO 80211
Vendor Rate: $74.50/hr
Contract duration: 6months
Target Start Date: 20 Mar 2026
Job Details:
Please find below updated JD:
Responsible for monitoring triaging troubleshooting and analyzing large-scale network and customer premises equipment (CPE) data using observability and analytics platforms such as Splunk Kibana (Elastic Stack) Instana and Grafana. The role focuses on proactive issue detection fallout report analysis root cause analysis (RCA) and ensuring service reliability across wireless networks routers and CPE devices.
Key Responsibilities
Observability & Monitoring
Configure develop and maintain dashboards and alerts using Splunk Kibana Grafana and Instana to monitor system application and network health.
Perform real-time monitoring of KPIs SLAs latency packet loss device availability and performance trends.
Correlate metrics logs traces and events to proactively identify anomalies and service degradation.
Incident Management & Triaging
Perform L1/L2/L3 triaging of incidents related to CPE routers and wireless infrastructure.
Analyze alerts logs and telemetry data to quickly isolate issues and minimize MTTR.
Support major incident bridges provide regular status updates and assist in service restoration.
Troubleshooting & Root Cause Analysis
Troubleshoot network device and service-level issues using log analysis and performance metrics.
Conduct Root Cause Analysis (RCA) and document findings with corrective and preventive actions (CAPA).
Work closely with Network Platform and DevOps teams to resolve complex issues.
Fallout Report & Data Analysis
Analyze fallout reports related to:
o CPE provisioning failures
o Wireless connectivity drops
o Router/device configuration errors
Identify recurring failure patterns data trends and systemic issues.
Recommend process configuration or automation improvements based on insights.
Wireless Router & CPE Data Analysis
Monitor and analyze data from wireless access points routers gateways and CPE devices.
Validate device onboarding firmware upgrades configurations and health status.
Identify performance bottlenecks related to RF bandwidth signal strength and device capacity.
Reporting & Automation
Create operational and executive reports using Splunk and Grafana.
Automate recurring analysis and reporting using queries alerts and scheduled jobs.
Maintain documentation runbooks SOPs and knowledge bases.
Required Skills & Experience
Technical Skills
Hands-on experience with:
o Splunk (Search Processing Language SPL dashboards alerts)
o Elastic Stack / Kibana
o Instana (APM infrastructure monitoring)
o Grafana (dashboards data sources alerting)
Strong experience in log analysis metrics correlation and observability best practices.
Solid understanding of:
o Networking fundamentals (TCP/IP DNS DHCP routing switching)
o Wireless technologies (Wi Fi RF basics signal metrics)
o Routers gateways and CPE devices
Analytical & Operational Skills
Experience with incident triage troubleshooting and RCA.
Strong data analysis skills to interpret large datasets and fallout reports.
Ability to identify trends patterns and anomalies in network/device data.
Soft Skills
Strong communication and documentation skills.
Ability to work under pressure in a 24x7 operational environment.
Collaborative mindset with cross-functional teams. Project Code :CHC SOAD 2026 PUNSAscendas
