IT Technician

The IT Technician provides frontline and intermediate technical support for broadcast production and business technology systems. This role serves as a bridge between traditional IT support and broadcast engineering ensuring reliable operation of computers software networks media workflows and broadcast-related technologies. The specialist troubleshoots user issues supports critical production systems and works closely with News Production and Sales departments.

Key Responsibilities:

Technical Support

• Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems.
• Respond to and resolve support requests through ticketing systems phone email and in-person assistance.
• Troubleshoot workstation software printer mobile device and peripheral issues.
• Configure deploy and maintain desktops laptops monitors and user hardware.

Network & Infrastructure Support

• Perform basic network troubleshooting for wired and wireless systems.
• Support IP-based broadcast and production technologies.
• Identify connectivity and performance issues affecting broadcast operations.
• Coordinate with engineering team to resolve infrastructure issues.

Operational Support

• Assist with software deployment updates and patch management.
• Assist with equipment installation testing and system upgrades.
• Create and manage user accounts permissions and group memberships.
• Maintain documentation of issues resolutions and standard operating procedures.
• Maintain asset inventory and technology documentation.
• Monitor system health and escalate issues to Broadcast Engineers when necessary.
• Participate in after-hours support and on-call rotations as required.
• Support Microsoft 365 services including Outlook Teams OneDrive and SharePoint.

Required Qualifications

• Technical degree in Information Systems Digital Electronics Broadcasting or a related field or equivalent work experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Working knowledge of networking concepts including TCP/IP DNS DHCP and Wi-Fi.
• Ability to communicate effectively with both technical and non-technical users.
• Fluency in English
• Strong troubleshooting and customer service skills.
• Valid drivers license with an acceptable driving record.

Preferred Qualifications

• Experience in television radio media production or broadcast environments.
• Familiarity with broadcast systems such as:
  • Newsroom Computer Systems (NRCS)
  • Media Asset Management (MAM)
  • Video servers and playout systems
  • Non-linear editing systems
  • IP video and audio transport technologies

Key Competencies

• Customer Focus
• Technical Troubleshooting
• Communication Skills
• Problem Solving
• Time Management
• Teamwork and Collaboration
• Attention to Detail

Working Conditions

• Primarily office and broadcast facility environment.
• May require lifting equipment up to 50 pounds.
• Occasional evening weekend holiday and on-call support.
• Support of business-critical and live broadcast operations where rapid response is required.

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