IT Technician
Job Location:
Jackson, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Teton County Librarys mission is to foster literacy and lifelong learning inspire creativity and strengthen community. We view Teton County as a welcoming community inspired to pursue its passions; a place to forge connections discover new ideas and engage in civic life. Since 1938 we have grown from a single reading room in downtown Jackson to become a world-class county-wide library system serving as Jackson Holes center for information knowledge and entertainment.
The Library is one of the most popular and valued services in Teton County. Library staff members are highly regarded by the public for their knowledge quality of service and caring. We work every day to foster and support a diverse vibrant community and a strong healthy democracy. We do this work guided by the principles of intellectual freedom literacy and the love of learning privacy and confidentiality respect for community strong partnerships and collaboration and innovation.
The Library is committed to ensuring broad access to its programs and services by removing barriers fostering opportunities for learning and growth for both staff and the public and striving for fair and meaningful participation for all members of the community. If you share these commitments and meet the qualifications we encourage you to apply for this position. Bilingual Spanish/English preferred.
- Responds to client inquiries and requests for service; interviews user to collect information about technology problems and technical issues and leads user through diagnostic procedures to determine source of error; researches and isolates error sources and implements technical solutions to resolve user problems within scope of authority and training; duties may vary according to job assignment and work skills. Refers complex problems which are beyond the skills of the IT Technician to senior technical staff and tracks problems until resolution. Documents work completed; maintains work log of service requests equipment malfunctions errors and failures.
- Provides technical support training and assistance to employees; explains IT issues and resolves problems according to County standards guidelines and procedures; repairs and replaces hardware and updates software; follows up with users to verify the basic functionality of the users systems.
- Assists with maintenance of hardware peripherals and software applications. Assists with troubleshooting operational issues in the network.
- Maintains equipment computers and software; troubleshoots malfunctions and corrects them according to standard procedures; inspects and repairs workstations.
- Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
- High School Diploma or GED equivalent
- Up to 1 year experience
- Must possess a valid Wyoming/Idaho Drivers License and maintain an acceptable driving record.
- Computing Technology Industry Association (CompTIA) professional IT certification within six months of hire date.
- Additional technical skills training and certifications may be required for some incumbents.
- County policies and procedures.
- Basic principles of IT operating systems and technical support.
- Safety rules and regulations occupational hazards and safety precautions in IT work sites.
- Operating computer systems related software applications and peripheral devices.
- Effectively communicating job related technical terminology both verbally and in writing.
- Learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
- Using basic tools equipment and procedures for installing repairing and maintaining computer software hardware and peripherals.
- Providing technical support and training to County departments and personnel.
- Establishing and maintaining effective working relationships with other staff.
- Communicating effectively verbally and in writing.
- Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.
Required Experience:
IC
