IT Technician I Onsite (Olympia, WA)
Job Location:
Olympia, WA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join Intelligent Technical Solutions a dynamic and growing company as our Technician I. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Answer incoming Quick Fix calls from clients.
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting PC deployments/imaging and user profile management.
- Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid drivers license and access to a vehicle for client visits.
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets.
- CSAT: Scores filled out by clients using the rating system in tickets.
Pay rates start at$20.33/hr up to $26.47/hrand vary by experience and location.
- Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
- (Example certifications: CompTIA Security CompTIA Network Microsoft MCDST or MCP.)
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
- ITS doesnotrequest payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g. Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn Facebook and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests do not engage. Report them to .
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Required Experience:
IC
About Company
Need help with IT management? We provide IT support, cybersecurity, compliance services, and more in San Francisco, Las Vegas, Detroit, and beyond.
