IT Technician
Job Location:
Job Location:
Conway County, AR - USA
Monthly Salary:
$ 68000 - 98000
Monthly Salary:
Posted on:
1 hour ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Respond to inbound help desk calls tickets and emails from clinical and administrative staff
- Provide first-level technical support for common IT issues including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN email and connectivity problems
- Basic software and hardware troubleshooting
- Follow documented procedures knowledge base articles and internal support workflows
- Accurately document incidents troubleshooting steps actions taken and resolutions in the ticketing system
- Escalate complex technical issues to higher-level support application teams or IT leadership as needed
- Provide professional patient and customer-focused support to users of varying technical skill levels
- Maintain strict confidentiality and protect patient employee and organizational data in accordance with HIPAA and company policies
- Support increased ticket and call volume during peak periods system updates and special projects
- Assist with basic user account setup access changes and application support as needed
Required Qualifications
- High school diploma or GED required
- Active HIPAA compliance credential or training required
- 1 year of IT help desk service desk technical support or related experience preferred
- Basic understanding of Windows email user accounts passwords VPN and common business applications
- Strong verbal and written communication skills
- Customer-first mindset with the ability to remain calm professional and helpful under pressure
- Strong attention to detail and ability to accurately document support activity
- Ability to handle confidential information with professionalism and discretion
