IT Tech Support Technician

ESSENTIAL DUTIES AND RESPONSIBILTIES: 

• Must be able to adhere to a multi-state Gaming Commission Regulations PT Services New Jersey regulations and live unit policies and procedures. 

• Provide technical support for the video streaming equipment data optical and network communication systems accordance with the specified procedures. 

• Perform installation and maintenance of video streaming equipment such as video cameras audio video cards cabling and any other equipments in accordance with the specified procedures. 

• Install administer and troubleshoot computers laptops and any hardware as requested by management. 

• Monitoring information systems by diagnosing problems solving them immediately and advising the direct manager about the work carried out and the execution times. 

• Respond to user calls and troubleshoots and to diagnose and resolve software problems. 

• Monitor CDN server connections diagnose and solve problems or organize the aversion of problems. 

• Provide a day-to-day technical support such as consultations and provision of services for users. 

• Make and save reports of any related documentation. 

• Eager to learn and participate with new applications software and networking stocktaking. 

• Prepare necessary technical report when requested by the management. 

• Understand and use IT technical terminology and comply with any regulatory enactments standards and provide technical documentation requirements. 

• Execute duties in accordance with the standard IT service operating procedures. 

• Perform any additional duties as instructed by management. 

Qualifications :

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED 

• Associate degree (Preferred) and/or equivalent technical training. 

• Must be 21 years of age or older 

• Preferably 1 year of previous IT and/or technical computer experience. 

• Basic computer skills- MS Office electronic mail etc. 

• Knowledge Windows and Windows office related software installation and troubleshooting 

• Networking skills good cooperation skills ability to deal with potential conflicts in diverse situations ability to cooperate with people with different views and culture  

• Communications skills ability to clearly and unambiguously explain issues related to work companys rules and procedures. 

• Ability to maintain a professional demeanor including manner of speech appearance and posture in a fast-paced environment. 

• Ability to work a variety of shifts including nights weekends and holidays. 

• Punctuality and attention to detail. 

• Ability to learn quickly and work independently. 

• Ability to understand and to use IT technical terminology. 

• Be able to wear assigned uniforms and maintain professional appearance standards. 

• Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee

Compensation & Benefits 

• Pay Rate: $25  

• Yearly Bonus   

• Vacation Days: 10 days 

• Sick Time: 5 days 

• 10 Holidays pay 

• Health Benefits: Medical Dental Vision HSA/FSA LTD/STD Life Insurance. 

• 401K 4% match 

Additional Information :

Physical Functions 

• Frequent standing and walking. 

• Bending kneeling stooping crouching squatting and crawling to access equipment in various locations (e.g. under desks behind servers). 

• Reaching twisting turning climbing stairs ladders or potentially into and out of vehicles or elevated platforms. 

• Ability to lift and move objects often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items potentially up to 100 pounds sometimes with assistance or appropriate equipment. 

• Carrying and transporting materials and tools. 

• Frequent use of hands and fingers for tasks like typing grasping and manipulating tools and equipment. 

• Visual capacity for using computer equipment reading manuals and performing detailed work. 

• Working in various environments such as live streaming floor and any back of the house areas. 

Remote Work :

No

Employment Type :

Full-time