IT Tech (P)

DESCRIPTION: SEE DOCUMENT UPLOAD OF JOB DESCRIPTIONUnder general supervision provide support in the planning design testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICSThis is the entry level class in the Information Technology Support Specialist series expected to perform duties under general interpret and effectively explain a variety of hardware and software applications to users. Install upgrade and configure computers and related peripherals including printers disk drives memory and other system boards keyboards and monitors. Assist in the installation setup support configuration and backup of network systems servers and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers switches and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge Skills and Abilities:Operating characteristics of computer systems and proceduresBasic principles used in the analysis design programming and maintenance of computer systemsComputer operating systems and local area network applicationsNetwork protocols standards hardware structures environment local area operations and cablingProcedures for data processing documentationSoftware including word processing spreadsheet database and graphics applicationsPertinent federal state and local laws codes and regulations related to the work Principles and practices of emergency managementUnder supervision organize and prioritize work schedule and handle multiple prioritiesAdapt to changing technologies and learn functionality of new equipment and systemsWork in a team based environment to achieve common goalsCommunicate clearly and concisely both orally and in writingTrain others in work proceduresComputer applications and software related to the work including Microsoft OfficeEstablish and maintain effective relationships with those contacted during work Physical Demands:Requires ability to work in a typical office setting and use standard office equipment. Ability to stand or sit for prolonged periods of time. Occasionally stoop bend kneel crouch crawl reach and twist. Occasionally lift carry push and/or pull light to moderate amounts of weight frequently and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.