IT Systems & Support Specialist

We are looking for a knowledgeable and dependable IT Systems & Support Specialist to provide hands-on technical support in a manufacturing environment. This position will assist employees with computer software hardware and connectivity issues while also supporting the companys IT systems and infrastructure.

The ideal candidate will have strong troubleshooting skills experience working with Windows-based systems and the ability to provide professional support to users at all levels.

• Provide hands-on technical support to employees through service tickets phone email and walk-up requests.
  
• Diagnose and resolve computer hardware software and connectivity issues.
  
• Set up configure image and maintain desktops laptops tablets printers phones and other IT equipment.
  
• Install and support Microsoft Office and other business applications.
  
• Create and maintain user accounts and computer accounts through Active Directory.
  
• Assist with VPN access mobile devices conference room equipment and video conferencing systems.
  
• Support network and systems teams with equipment installations maintenance testing and onsite infrastructure projects.
  
• Assist with basic network troubleshooting including DNS DHCP VLAN and connectivity issues.
  
• Help maintain server rooms IT equipment and technology inventory.
  
• Assist with employee onboarding and offboarding including account and equipment management.
  
• Maintain technical documentation and follow company IT security standards.
  
• Stay current with technology and recommend improvements when appropriate.
  

• Degree in Computer Science Information Systems Computer Engineering or a related field or equivalent relevant IT experience.
  
• Strong troubleshooting and problem-solving abilities.
  
• Experience with Windows operating systems and Microsoft technologies.
  
• Knowledge of Active Directory and basic networking.
  
• Excellent communication and customer-service skills.
  
• Ability to work independently while also collaborating with network and systems teams.
  
• Relevant certifications such as A Network Server Security MCSA or MCSE are preferred.
  

$22.00$30.00 per hour depending on experience and qualifications.

This is an excellent opportunity for an experienced IT professional looking for a hands-on role with a strong focus on technical support systems and infrastructure.