IT Systems Engineer I ON SITE

Position Title:

IT Systems Engineer I

FLSA Status:

Exempt (17E)

Reports to:

IT Infrastructure Services Manager

Location:

Tyler Technology Center Tyler TX or

White Settlement Fort Worth TX

Benefits:

• Medical Prescription Drugs Dental and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic Voluntary and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary: Support systems infrastructure by maintaining system configuration performing system installation and enforcing system standards. Administration of physical and virtualized systems: System support troubleshooting system application network and client operating system security vulnerability remediation network and system performance optimization client machine imaging and lifecycle system monitoring and high availability automation and other client and server tasks. Maintain quality documentation for compliance configuration inventory disaster recovery and security purposes. Contribute to and lead enterprise technology related implementations and projects. Have and maintain a high level of professional ethics.

Essential Functions:

• Operation of controls on a timely basis and drive continuous process improvement at all levels.
• Documents policies operating standards and procedures for IT processes identified or specified.
• Secures physical and virtual clients/servers by following and enforcing policies verifying and monitoring access.
• Assists in set up configuration and supports internal and external systems and network and client operating systems as appropriate.
• Maintains all systems infrastructure applications security and network and client operating systems configurations.
• Troubleshoots system performance issues develops and implements technical solutions related to infrastructure applications software and other corporate systems.
• Ensures issues are tracked and resolved in a timely fashion.
• Provides support during business and non-business hours.
• Maintains a thorough knowledge of industry concepts practices and procedures.
• Manages the performance of multiple hardware and software platforms.
• Provides Level 2 data and/or telecommunication support for team members and end-users and appropriately communicates the actions to resolve issues; contacts the appropriate vendor for service when a problem cannot be resolved.
• Maintains documentation for the systems infrastructure applications security network and client operating system design layout and connectivity.
• Maximizes systems performance by monitoring performance troubleshooting network problems and outages scheduling upgrades and collaborating with team on network optimization.
• Maintains information technology operational information system utilization logs policies procedures standards and other department documentation as appropriate.
• Communicates effectively with other members of the department; participates in department meetings projects and functions; suggests methods for improvement of departmental procedures
• Follows change management requests procedures for all changes in production infrastructure.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Banks mission CORE Values and Blue Book culture guide.
• Provides enthusiastic professional and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws and in accordance with the Banks Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions:

• Participates in special projects as assigned.
• Complies with all safety policies practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Required Education/Experience:

• Associates degree in computer or business-related field or equivalent education or experience.
• Minimum one (1) year in systems infrastructure field with medium enterprise base preferred.
• Minimum one (1) year Microsoft Windows Server and Desktop experience required additional VmWare experience preferred.
• Microsoft Linux or VmWare Certification is highly preferred.
• Experience with Microsoft SCCM Intune M365 Entra ID required.
• Experience with DNS DHCP network backup and recovery multi-function printers inventory anti-virus lifecycle management and scripting.
• Understanding of Microsoft and VmWare concepts.
• Extensive hands-on experience with designing implementing patching and configuring client/server automation imaging files and print servers.

Necessary Skills:

• Able to manage multiple assignments/projects.
• Strong technical analytical and critical thinking skills.
• Self-motivated dependable analytical and a problem solver.
• Excellent oral and written communication skills.
• Handles complex problems maintaining continuity of normal workflow ensuring compliance with department company and regulatory standards and regulations solving new or unfamiliar problems.
• Communicates problems and unusual situations orally and/or in a written format to upper management in a timely manner.
• Operate in a team-oriented infrastructure and maintain effective communication.

Physical Activity/Dexterity:

• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.
• Ability to occasionally lift boxes and equipment of up to 20 pounds.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices conference rooms office machinery etc.
• Constantly operates a computer and other office productivity machinery such as a calculator copy machine and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Infrastructure:

• Well-lighted heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00am 5:00pm.
• Available for overtime as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)