IT Systems and Cloud Administrator

NetImpact Strategies Inc. is seeking an experienced IT Systems and Cloud Administrator to provide technical support and administer the companys Microsoft 365 environment Windows endpoints and Azure cloud infrastructure. This position is responsible for resolving escalated IT issues provisioning and maintaining cloud resources supporting cloud-based application environments providing Tier I support for the AIForge software product and assisting with the companys cybersecurity and CMMC compliance program.

Key Responsibilities

1. IT Support and Microsoft 365 Administration

• Provide Tier II and Tier III technical support for hardware software network authentication and cloud-related issues.
• Administer Microsoft 365 services including SharePoint Teams Exchange OneDrive and Microsoft Entra ID.
• Manage user accounts licenses permissions onboarding and offboarding.
• Configure maintain and troubleshoot identity and access security controls including multi-factor authentication (MFA) Conditional Access policies and other Microsoft 365 security settings in accordance with company security requirements.
• Use ConnectWise Manage to document track and resolve IT service requests and incidents.
• Provide Tier I technical support for the AIForge software product including troubleshooting user issues assisting with basic configuration and access questions documenting support requests and escalating issues as appropriate.

1. Endpoint Management and Security

• Use Microsoft Intune to enroll configure manage and monitor Windows endpoints and applicable mobile devices.
• Image provision configure and deploy laptops operating systems and required applications.
• Manage operating system and third-party software updates endpoint compliance encryption and security configurations.
• Monitor and maintain endpoint protection and security tools including Microsoft Defender for Endpoint Microsoft Defender Antivirus and Windows Defender Firewall.
• Use remote monitoring and management tools to deploy software updates remotely access company laptops for troubleshooting and maintain endpoint health and security.
• Troubleshoot endpoint issues and maintain hardware and software inventories.

1. Azure Cloud Administration

• Provision configure and maintain Azure resources and project-specific cloud environments.
• Deploy and administer virtual machines virtual desktops virtual networks (VNets) Azure Firewall Kubernetes and container infrastructure databases storage and other cloud resources supporting application environments.
• Configure and maintain cloud networking connectivity access permissions and security controls.
• Monitor cloud resource health performance logging backups recovery capabilities and security configurations.
• Troubleshoot cloud infrastructure issues document configurations and monitor resource utilization and costs.
• Develop knowledge of new Azure services and technologies as needed to support company and project requirements.

1. Security Operations CMMC Compliance and Documentation

• Collect review and retain audit logs from Microsoft 365 endpoints and Azure environments in accordance with company procedures.
• Monitor security alerts investigate potential issues and support incident response activities.
• Maintain and help implement existing security controls configuration baselines and security procedures supporting CMMC compliance.
• Assist with maintaining the System Security Plan (SSP) system security documentation asset inventories and other CMMC compliance records.
• Collect organize and maintain evidence supporting security control implementation and assessment.
• Support vulnerability remediation access reviews security configuration management and ongoing security monitoring.
• Follow established change management procedures document system changes and maintain technical documentation system configurations procedures and network or cloud architecture diagrams.
• Identify opportunities to automate routine administrative tasks and improve IT operations security and reliability.

Required Qualifications

• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.
• At least 3 years of relevant experience in IT systems administration technical support endpoint management or cloud administration.
• Hands-on experience administering Microsoft 365 services and managing Windows endpoints.
• Hands-on experience with Microsoft Azure including provisioning and managing cloud resources configuring virtual networks and access controls and troubleshooting cloud infrastructure.
• Understanding of identity and access management network security endpoint protection patch management and troubleshooting.
• Strong problem-solving documentation communication and customer service skills.
• Ability to manage multiple priorities work independently and learn new technologies.

Preferred Qualifications

• Experience with Microsoft 365 GCC High and/or Azure Government.
• Experience with ConnectWise Manage and ConnectWise Automate including ticket management remote monitoring and management software update deployment and remote access to endpoints.
• Familiarity with CMMC Level 2 NIST SP 800-171 System Security Plans audit evidence and security control implementation.
• Experience with Microsoft Defender for Endpoint Microsoft Intune endpoint security monitoring and vulnerability management.
• Experience with Azure networking virtual machines virtual desktops Kubernetes or container infrastructure databases and cloud monitoring.
• Experience with PowerShell Azure CLI scripting or automation.
• Familiarity with incident response security logging and backup and recovery.
• Relevant Microsoft or Azure certifications.

#LI-Onsite

At NetImpact Strategies we post salary ranges in compliance with the specific labor laws and regulations of each county and state ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $80000-$110000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact in good faith could compensate at the lowest and most high end of the salary general NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset experience trainings location and other factors including benefits packages.

Perks of working at NetImpact Strategies

• Your health comes first we offer comprehensive medical dental & vision insurance that starts the first of the month after you join the team

• Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required

• Work hard play hard we offer a generous Paid Time Off (PTO) policy one (1) additional day of paid wellness leave per calendar year and observeten (10) federal holidays

• Pawsitively pawesome Pet Insurance (because our little critters are part of our families too!)

• Invest in your education Tuition reimbursement internal training programs & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 20 & 2024!

• Have fun and celebrate and give back Team building activities community volunteering quarterly HQ days wellness events happy hours family fun events and more!

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful transformative and enduring change. As Trusted Advisors NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive tailored solutions that are both mindful of the clients culture and organizational dynamics. NetImpacts core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting Process Automation Cloud DevSecOps Data and Analytics and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act as amended (ADA) and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination NetImpact will provide reasonable accommodations to an individual with a disability as defined in the ADA or applicable law who has made NetImpact aware of his/her disability unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact or request reasonable accommodation to utilize NetImpacts online employment application please contact.