IT System Support Specialist Full timeon site position

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part
of our community for the past 100 years. We are dedicated to providing the best possible care and
service to our patients residents and families. We are committed to provide compassionate quality
care at all times and to uphold our values of Communication Accountability Respect and Empathy
(C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our
rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use
your expertise compassion and kindness to transform the patient experience. Make a difference.
Make Bristol Hospital and Health Care your choice.
Job Summary:
In this I.T. System Support Specialist role you will support our end user computer desktops laptops
thin clients printers and other IT related hardware in a Healthcare environment. The candidate for
this position will have the knowledge and experience to assist our computer user community from
both a Hardware and Software perspective performing both Help Desk and Desktop related
functions such as troubleshooting a variety of Windows desktops laptops tablets printers Cisco
VoIP phones nursing mobile carts conference room systems etc along with supporting the
software that resides on them.
The I.T. System Support Specialists will work closely with all members and levels of Healthcare
staff and the IT department including Doctors Nurses and patient care staff along with general
Office staff and Support personnel. This is a dynamic position that touches all of Bristol Healths
computer systems and hardware. Most work will be done independently. This person will
troubleshoot computer problems in person or remotely by using computer remoting tools by
telephone or via email in a timely and professional fashion providing all aspects of end-user I.T.
support where needed.
The majority of this position currently consists of remote Help Desk user support and
addition the I.T. System Support Specialists work onsite on a weekly rotating
basis and during this time may be asked to assist the IT Desktop Technician team onsite which will
vary based on the Business needs of the I.T Department. The candidate must also be willing to be
on-call for IT support on a rotating basis along with performing other I.T related duties as needed.
Essential Job Functions and Responsibilities:
Ability to work on an IT Help Desk and/or with our I.T. Desktop team assisting users and
troubleshooting hardware and software issues setting up computers etc.
May be asked to work onsite with our I.T. Desktop technicians as needed.
Solid understanding of Windows 11 in a domain environment.
Windows desktop laptop and tablet troubleshooting and resolution.
Knowledge of multi-function printers and skills to troubleshoot a variety of printer issues
Work independently and have the ability to escalate issues when needed
Experience with a variety of IT related computer hardware like Fujitsu document scanners
handheld label printers Honeywell point of care scanners HP thin clients etc
The candidate must be willing to be on-call for IT support on an approximate 7 week rotating
basis.

Write technical documents and share knowledge with staff
Perform onsite analysis diagnosis and resolution of complex desktop problems for end
users and recommend and implement corrective solutions including offsite repair for
remote users as needed.
Install configure test maintain monitor and troubleshoot end-user workstations and
related hardware and software in order to deliver required desktop service levels.
Basic understanding of unlocking users and changing passwords in Active Directory
Collaborate with network Engineers to ensure efficient operation of the BH Healths network
server and desktop environment. Includes virtual and wireless environments.
Where required administer and resolve issues with associated end-user workstation
networking software products.
Receive and respond to incoming calls pages and/or e-mails regarding computer problems.
Respond to and perform moves adds and changes (MAC) requests for all IT hardware.
Monitoring desktop and laptop performance and provide performance statistics when
needed.
Assist in preparing maintaining and upholding procedures for logging reporting and
statistically monitoring desktop operations.
Maintain an inventory of all IT computer hardware including desktop PCs laptops thin
clients monitors keyboards webcams hard drives and other IT components and
equipment.
Accurately document instances of desktop equipment or component failure repair
installation and removal.
When necessary liaise with third-party support and PC equipment vendors.
Assist vendors and healthcare providers to install maintain and troubleshoot Healthcare
related computer equipment.
Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as
handheld mobile units and peripheral scanning devices.
Good communication and organizational skills needed as well as exceptional customer
service skills

Educational / Preferred Requirements:

College Degree and/or Technical school certification/diploma or currently enrolled in IT coursework.

2 years of IT related work experience preferred.

Other Preferred Requirements

A Certification and/or other IT related certifications or training preferred

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital.

Physical Requirements: Ability to lift up to 30 lbs (ie- Printers monitors computers and associated computer equipment). Sitting standing stooping reaching bending throughout the work day. Keyboarding use of hands (fine and gross motor skills).

Work Environment: Office settings.

Cognitive Requirements: Analytical problem solving multitasking maintaining focus processing written/verbal instructions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.