IT Support Technician (Phone Support)

Your future Lets build it!

Volt is immediately hiring for IT Support Technician in Memphis TN

As an IT Support Technician you will:

• Primary focus is deskside support of desktops laptops mobile devices printers conference room technologies and related end-user infrastructure.
• Delivers world-class on-site IT service to staff covering the full lifecycle of end-user technology: onboarding and setup upgrade and installation in-person and remote troubleshooting repair and replacement asset recovery and protection of hardware and software.
• Prepare devices for deployment by wiping data reimaging and testing functionality.

• Configure user profiles network connectivity and peripheral devices.
• Stage schedule and deploy devices to end-users.

• Diagnose and resolve basic hardware and software issues.
• Verify deployment success and resolve post-imaging errors or failures.
• Perform routine maintenance tasks.

• Maintain records of reimaged devices.
• Update asset management systems.
• Document procedures and troubleshooting steps.

• Provide 1st and 2nd tier support to SpaceX employees at the desk on the production floor and in conference rooms.
• Troubleshoot software and hardware issues in person and remotely with a sense of urgency appropriate to mission-critical and sensitive systems.
• Assist with employee onboarding and initial workstation setup; support upgrades moves adds and changes.
• Communicate timelines status and resolution clearly to technical and non-technical users.

This is a full-time Contract opportunity.
Duration 6 months

The ideal candidate will have:

• High school diploma or equivalent required.
• Associate degree preferred.
• 12 years of experience in IT support or similar role.
• Proficiency with imaging tools and OS deployment.
• Familiarity with Windows macOS Linux.
• Basic networking knowledge.
• Hardware troubleshooting.

Preferred Skills & Qualifications

• Bilingual English and Spanish preferred/ needed.
• Technical certifications (i.e. A Network MCSE).

Pay range: $30.00 - $33.00 per hour

*Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health dental vision term life short term disability AD&D 401(k) Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email or call (866). Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.

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