IT Support Technician – MSP Help Desk

Were looking for an IT Support Technician who enjoys solving problems and helping people.

This is a hands-on customer-facing help desk position with a Managed IT Services Provider (MSP). Youll work directly with small and mid-sized businesses to troubleshoot everyday technology problems involving Windows computers Microsoft 365 user accounts applications printers networking and other business technology.

This is not a senior engineering or network administrator position. Its a great fit for someone with a couple of years of IT support experience who has strong troubleshooting instincts communicates well with customers takes initiative and wants to keep developing their technical skills.

What Youll Do

• Troubleshoot Windows 10/11 computers and common software issues
• Support Microsoft 365 Outlook user accounts passwords and permissions
• Help users with printers applications peripherals and connectivity issues
• Troubleshoot basic Wi-Fi VPN DNS DHCP and network problems
• Configure and deploy computers for new employees
• Provide support by phone remote session and occasionally onsite
• Document your troubleshooting and resolutions in our ticketing system
• Take ownership of support requests through resolution or appropriate escalation
• Learn new technologies and continuously improve your technical skills

Qualifications :

What Were Looking For

• Around 2 years of hands-on IT support experience
• Strong troubleshooting and problem-solving ability
• Experience supporting Windows computers and Microsoft 365
• Basic understanding of computer networking
• Experience working directly with end users or customers
• Clear professional verbal and written communication
• Initiative you try to solve problems instead of immediately passing them along
• Dependability and good follow-through
• Willingness to ask questions learn and improve
• Ability to work in our DFW-area office
• Valid drivers license and reliable transportation

MSP Experience Is a Plus

Previous MSP experience is highly valued because supporting multiple businesses is different from working in a single corporate IT environment.

However MSP experience is not required. If you have broad IT support experience enjoy troubleshooting work well with customers and can learn quickly we want to hear from you.

Experience with Active Directory or Entra ID RMM tools ticketing systems Intune networking equipment cybersecurity tools or IT certifications is helpful but not required.

Who Will Do Well Here

Youll probably enjoy this job if:

• You like figuring out why something isnt working
• You enjoy helping people who may not be technical
• You take ownership instead of waiting for someone to tell you every next step
• Youre comfortable researching an unfamiliar problem
• You communicate when youre stuck rather than going silent
• You want to become a better IT professional and expand what you can handle

We dont expect you to know everything on day one. We do expect you to think troubleshoot communicate take responsibility and keep learning.

Additional Information :

Compensation: $45000$55000 based on experience and demonstrated technical ability.

Want to stand out Include a short message with your application explaining why you believe youre a strong fit for this position. Tell us about your experience your approach to troubleshooting or why this type of role interests you. Its also a great opportunity to show us how well you communicate.

Remote Work :

No

Employment Type :

Full-time