IT Support Technician

Are you passionate about computers and technology Are you a tech-savvy problem solver with a passion for helping others Do you thrive in dynamic environments and love talking about technical challenges

If you answered yes to these questions we should talk!

This position will be performed onsite Monday through Friday at Ceco Door (an ASSA ABLOY company) Located in Milan Tennessee.

Come see who we are at: team is growing and there has never been a more exciting time to join us!

What you would do asour IT Support Technician

You will carry out processes to identify track escalate and resolve end-user problems supporting 2400 users spread over 33 locations in the North American includes providing technical assistance to computer system users answer questions or resolve computer problems for clients in person via telephone or from remote role will have exposure to robotic automation enterprise networking world-class technologies and collaborating in a global community.

You will also:

• Provide day-to-day support of all business system software and hardware including iSeries and/or ERP applications end-user hardware software and accounts/access.
• Diagnose hardware/software faults and solve technical problems either over the phone or face-to-face
• Work within transactional ticketing system documenting incidents and resolutions while keeping users updated of status.
• Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
• Will be responsible for assisting and informing the purchasing process configuring and installing new devices and assisting with inventory management.
• Perform ad-hoc training for end users in the proper use of hardware and/or software.
• Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email phone and in person communications to ensure that information flow is accurate timely and professional.
• This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
• Be available to fulfill assigned on call responsibilities.
• Other duties as assigned.

The Skills and Experience you need:

• High School Diploma or GED required.
• Associate degree in computer science information systems or related field and/or equivalent work experience preferred.

• Minimum of 5 years combined progressive experience working in a service desk or hands-on technical support environment preferred.
• Experience providing technical support in a manufacturing environment preferred.
• Strong experience supporting Microsoft operating systems and Office products.
• Experience troubleshooting computer hardware peripherals networks printers VPNs file shares antivirus solutions VoIP Citrix PDF applications and other common software.
• Working knowledge of Microsoft Active Directory software deployment video conferencing CAD applications and telecommunications solutions.
• Strong communication critical thinking troubleshooting and decision-making skills.
• Ability to prioritize multiple requests and work independently with general direction.
• Detail-oriented methodical approach to resolving technical issues
• A customer- focused mindset and eagerness to work directly with end users.

This position is classified as non-exempt (eligible for overtime) with an hourly pay range of $21.00 - $26.00. The final pay offered to the successful candidate will depend on experience skill level and other qualifications for the role.

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid time off including sick and vacation days
• 12 paid holidays
• Medical Dental Vision Life and AD&D Insurance
• Health and flexible savings accounts subject to eligibility requirements
• 401(k) with company contributions
• Tuition Reimbursement
• Learning and Career Development opportunities
• Employee Assistance Program
• Employee discount and recognition programs
• Well-being and employee experience initiatives designed to support you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Applications for this position will be accepted through 12/31/26 although the Company reserves the right to modify or discontinue the posting at any time.

Questions about this position should be directed to Brent Weeks at .

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team not a chatbot or automated screening tool.

We review applications regularly so dont wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe we dont look at any applications sent by email or post.

Lets create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.