IT Support Technician Information Technology Professional

IT Support Technician

The IT Support Technician provides comprehensive technical support for the College of Natural Sciences academic research and administrative computing environments. Reporting to the Manager of IT Support this position will be part of a dynamic team of professionals that provide IT service and support to the College of Natural Science home to 28 departments and programs in the biological physical and mathematical sciences. This position will work with a wide selection of technologies that support teaching and learning research and operations while working closely with faculty staff and students.

Ideal candidates will have the ability to work well on a team that supports a diverse user base have excellent communication skills; learn from and collaborate with other IT professionals to accomplish tasks and projects.

What youll be doing with us:

• Tech support for desktops and laptops running Windows Mac OS and Linux
• Tech support for printers multi-function devices and tablets
• Setup of new tech devices and decommissioning of old devices
• Tech support of various software and web applications
• Manage and track Department software licenses including user maintenance and installation
• Maintain IT inventory including hardware and software
• Per form basic server updates file permission setting changes and AD group maintenance
• Perform basic Ethernet and WiFi network troubles hooting and manage basic network settings on various devices
• Support and maintain conference and classroom projectors and misc AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Reports Americas Best Colleges 2026. Located in East Lansing three miles east of the states capitol the MSU community includes more than 12000 faculty academic and support staff as well as over 51000 students. MSU offers an extensive benefits package to its employ ees including health care prescription and dental coverage and a bas e retirement program with a University matching contribution as well a s basic life addition MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic financial and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUs mission of providing education conducting research and advancing engagement.

Knowledge normally acquired in the first two or three years of college technical vocational or business school such as an Associates Degree; one to three years of related and progressively more responsible or expansive work experience supporting desktops and laptops running Windows MacOS and Linux Printers multifunction devices and tablets; or an equivalent combination of education and experience.

• Bachelors degree in computer technology or informational systems
• Experience Supporting Academic Technology
• Ability to take ownership of a project and see it through to completion
• Willingness to continually advance technical skills through self-study

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.

Resume and Cover Letter

Resume and Cover Letter

STANDARD 8-5

eligibility ends on September 22 2026 at 11:55 PM