IT Support Technician Bilingual in Korean REQUIRED

PC & Operating System Support

• Provide onsite technical support for desktop computers laptops and Windows operating systems.

• Install configure maintain and troubleshoot PC hardware software and peripheral devices.

• Diagnose and resolve operating system errors application issues and hardware malfunctions.

• Perform PC setup system imaging software installation and device replacement.

• Support operating system updates security patches and routine system maintenance.

• Assist with user account setup password resets and basic access-related issues.

IT Helpdesk & End-User Support

• Respond to employee IT support requests and troubleshoot technical issues.

• Provide Tier 1 and basic Tier 2 technical support for hardware software and connectivity problems.

• Troubleshoot printers scanners monitors and other workplace IT equipment.

• Document technical issues troubleshooting steps and resolutions.

• Escalate complex technical issues to appropriate IT teams or vendors.

• Maintain accurate IT asset and equipment records.

IT Infrastructure & Operational Support

• Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.

• Assist with workstation deployment equipment replacement and IT inventory management.

• Coordinate with internal IT teams to ensure stable daily IT operations.

• Support IT-related activities in office and manufacturing environments.

• Follow company IT security policies and operational procedures.

Qualifications :

• Previous experience in IT support desktop support helpdesk or PC/OS administration.

• Hands-on experience supporting Microsoft Windows operating systems.

• Knowledge of desktop/laptop hardware installation maintenance and troubleshooting.

• Experience installing and troubleshooting business applications and peripheral devices.

• Basic understanding of networking concepts including TCP/IP LAN Wi-Fi and VPN.

• Familiarity with user account administration and general IT support procedures.

• Strong troubleshooting problem-solving and communication skills.

• Ability to provide technical support independently in an onsite environment.

• Strong organizational skills and the ability to manage multiple support requests.

Preferred Qualifications

• Experience supporting IT systems in manufacturing automotive logistics or warehouse environments.

• Familiarity with Active Directory Microsoft 365 and remote support tools.

• Experience with PC imaging workstation deployment and IT asset management.

• Basic understanding of MES or other manufacturing IT systems.

• CompTIA A Network or Microsoft-related certifications.

• Experience coordinating with corporate IT teams or external technical support vendors.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract