IT Support & Systems Analyst

Position Title: IT Systems & Support AnalystReports to: Manager Network InfrastructureLocation: Niwot CO Department: Information TechnologyCompensation: $70000 - $95000Company Overview:There is something exciting about being on the front end of product development and evolution. PTA Corporation a plastic injection molder and tool builder is an entrepreneurial manufacturer whose customers are leaders in the medical device defense homeland security and technology industries including Fortune 500 OEMs. Business has started to grow dramatically. And we are currently looking for an experienced IT Systems & Support Analyst to join our Overview:The IT System & Support Analyst will be responsible for providing technical assistance and support to our employees administering and maintaining server and network systems ensuring the smooth operation of computer systems software and hardware including hardware to support our manufacturing environment. This position serves as the primary IT contact for two Colorado manufacturing facilities providing end-to-end technical support and infrastructure management with minimal supervision. If you have a passion for problem-solving excellent communication skills and a strong technical background we encourage you to :Provide first-line technical support to employees via phone email ticketing system and in-person to resolve hardware software and network-related and troubleshoot technical problems walk users through problem-solving processes and escalate issues as configure and maintain computer systems servers containers software printers and other with the following:Administration of Identity and Access Management (IAM) across key systems including Active Directory Duo Federal 2FA PaperCut Zoom and Infor CloudSuite Industrial and analysis of Rapid7 SIEM alerts to identify investigate and mitigate potential security and maintenance of Windows and Linux Servers Ubiquiti switches and SonicWall appliances. Perform regular system backups and data restores as required support IT/OT integrations including HMIs legacy hardware production PCs and MES/ERP interfaces. Coordinate with engineering and operations teams to ensure reliable connectivity and data integrity between production and business systems. Design and troubleshoot labels and automation in BarTender with other IT team members to resolve complex technical issues and contribute to continuous improvement and maintain accurate records of technical issues and solutions in the helpdesk ticketing system and knowledge testing and deployment of software updates and regular system and equipment checks to ensure proper functionality and training to employees on basic IT procedures and best up-to-date with industry trends and technologies to enhance technical skills and in administration and maintenance of GitLab version control repositories ensuring secure and reliable source code develop maintain and support custom in-house applications using C# Python PowerShell and SQL. Required Skills/Abilities:Proven ability to administer Windows and Linux environments including patch management performance tuning and security verbal and written communication skills with the ability to explain technical concepts to non-technical to analyze problems and develop effective solutions in networking concepts (VLANs VPNs TCP/IP DNS DHCP).Proficiency with BarTender developing and automating business applications using languages such as C# Python PowerShell PHP and with GitLab or other version control and Experience:High School diploma or equivalent required; associates degree or relevant certification (CompTIA A) preferred. 10 years of progressively responsible IT experience including technical support systems administration and infrastructure management.2 years of experience in business software with ERP/MES and manufacturing IT environments preferred. Experience with GMP GDP ITAR DFARS and ISO 9001/13485 requirements Requirements: Availability for on-call support may be to sit or stand for extended working in various environmental conditions including noise heat cold and exposure to to work independently in a fast-paced multi-site environment and adapt to changing wearing personal protective equipment (PPE) such as safety glasses gloves and ear protection when on the manufacturing floor. Ability to work in temperature-controlled environments and withstand exposure to noise levels associated with manufacturing to work in a cleanroom environment periodically for to receive comprehend and utilize required training from OSHA and Company including but not limited to the following: Hazard Communication Lock Out/Tag Out First Aid and CPR (optional).ITAR Requirements:To conform to the International Traffic in Arms Regulations (ITAR) 8 U.S.C. 1324b(a)(3) applicants for employment at PTA Plastics must be a U.S. citizen or national lawfully admitted for permanent residence into the U.S. (i.e. current green card holder) or lawfully admitted as a refugee or granted asylum under 8 U.S.C. Statement:PTA Plastics is an Equal Opportunity Employer. We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age disability status Genetic Information & Testing Family & Medical Leave Sexual Orientation and Gender Identity or Expression protected veteran status or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.*Subject to change with or without notice*