IT Support Supervisor

Team Leadership & Operations

• Lead coach and manage a remote team of IT training and application support specialists.
• Coordinate team schedules assignments workloads and performance expectations.
• Foster a collaborative service-focused environment that promotes accountability and continuous improvement.

IT Training & Application Support

• Oversee the development implementation and delivery of IT and healthcare application training programs.
• Ensure employees receive timely professional and effective technical support.
• Maintain and improve training materials technical documentation support procedures and workflows.

Systems Compliance & Collaboration

• Support application readiness system stability data integrity and operational efficiency.
• Ensure team activities follow HIPAA requirements healthcare privacy standards and company policies.
• Collaborate with clinical operational and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes resolve recurring issues and enhance the overall end-user experience.

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA compliance training or credential.
• Strong understanding of healthcare IT applications workflows data integrity and training practices.
• Experience supervising teams coordinating priorities and supporting remote employees.
• Excellent communication organizational documentation and problem-solving skills.
• Ability to collaborate effectively with clinical operational and technical teams.

A proactive organized IT professional who enjoys leading people solving problems and improving how technology supports healthcare operations. The successful candidate will balance technical knowledge with strong leadership skills and a commitment to exceptional end-user support.