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IT Support Specialist

Unity Technologies Corporation

Job Location:

Richmond, VA - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Company Overview

UnityTec is an SBA-certified Woman-Owned Small Business (WOSB) delivering high-impact professional and technical services to government agencies. With deep expertise in Industrial and Enterprise Systems Modernization FIAR (Financial Improvement and Audit Readiness) Industrial Facility Transformation Program and Project Management Enterprise Support and Consulting and Advanced Analytics we empower organizations to modernize operations and advance mission priorities. Our disciplined approachgrounded in dedicated talent proactive planning rigorous quality assurance agile methodologies cost-effective delivery and uncompromising ethicspositions UnityTec as a trusted partner committed to achieving measurable enduring results for our clients.

Job Overview

We are seeking an IT Support Specialist to join our team. You will deliver comprehensive IT customer support by deploying troubleshooting and maintaining enterprise hardware and software systems while ensuring strict adherence to cybersecurity policies. Additionally you will drive continuous IT improvement by analyzing user requirements identifying problem trends developing tailored user training and potentially supporting specialized enterprise applications such as DLAs eProcurement platforms. This position is in Richmond VA.

Responsibilities include but are not limited to:

Technical Support and Incident Management
- Diagnosing troubleshooting and resolving hardware and software issues in response to customer-reported incidents.
- Executing the installation configuration and ongoing maintenance of IT assets.
- Providing comprehensive user assistance and Help Desk support services.
IT Business Analysis and Consulting
- Consulting directly with end-users to identify technology needs and define system requirements.
- Conducting feasibility studies performing trade-off analyses and preparing formal business cases for IT solutions.
- Planning and analyzing work processes to optimize IT service delivery.
- Researching and reporting on historical problem trends and system anomaly patterns to drive proactive improvements.
User Enablement and Training
- Developing comprehensive instructional guides and training materials.
- Facilitating computing and information system training sessions to enhance end-user proficiency and reduce support volumes.
System Administration and Operations
- Developing and maintaining IT problem-tracking databases to ensure accurate incident lifecycle management.
- Performing critical system backup and disaster recovery operations to ensure data integrity and system availability.
Cybersecurity and Information Assurance
- Ensuring the rigorous continuous application of established information security and cybersecurity policies principles and practices across all support activities.
Specialized Enterprise Application Support
- Delivering targeted functional and technical support for specific enterprise environments including the Defense Logistics Agencys (DLA) eProcurement system(s).

Required Qualifications:

DoD Approved 8570 Baseline Certification: Category IAT II or IAT III
A minimum of six (6) years of progressive experience in the field of Information Processing three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions two years (2) of which are concentrated hand-on experience in installing diagnosing problems and training customers in the use of software and hardware.
Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System)

Clearance Requirements:

Must be a U.S. citizen
Must possess a current Secret clearance.

UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status.

Required Experience:

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